New Features:

• NEW Connect Management with Interactives ® is McGraw-Hill's web-based assignment and assessment platform that connects you and your students to the coursework. Interactives provided for each chapter of the textbook allow students to “do” management, stimulate critical thinking, and reinforce key concepts. Students receive immediate feedback and can track their progress in their own report.   The following 5 types of Interactives were developed for MANAGEMENT based on actual book-specific content.
  • Video Case - Video Cases have been designed to engage the student through interactive content that goes beyond basic recall and multiple choice. Contrary to the standard videos on the market which provide a passive learning experience, these videos force students to think critically on the fly and apply and practice chapter concepts.
  • Drag and Drop- These fun and interactive drag and drop exercises motivate students to apply concepts within the context of a scenario or case allowing them to think like a manager.
  • Self-Assessment - Self-Assessment instruments allow students to test their values, beliefs, skills, and interests in a wide variety of areas allowing them to personally apply chapter content to their own lives and careers. Students receive detailed feedback to support students in developing their personal growth and career plan.
  • Decision Generator - This is a great activity as it requires the student to think in ways similar to managers making real decisions on the job and developing strategies.
  • Comprehension Case - Comprehension Cases are designed to reinforce comprehension and application of key chapter concepts within the context of a case. Critical thinking questions that bridge the content from the case to the mastery of chapter concepts are included.
• LearnSmart ensures your students are learning faster, studying more efficiently, and retaining more knowledge. It pinpoints concepts the student does not understand and maps out a personalized study plan for success. Based on students' self-diagnoses of their proficiency, LearnSmart intelligently provides students with a series of adaptive questions. This provides students with a personalized one-on-one tutor experience.
• Updated Research, Concepts, and Examples – The authors have included pertinent new research concepts in each chapter and have been careful to eliminate outdated or marginal management concepts. Also, they have added significant new management content in most of the chapters and have reinforced their importance by using many new relevant small and large company examples that are described in the all-new chapter opening cases, updated “Management Snapshots,” in the many boxed illustrations inside each chapter, and in the new (mainly from 2009) “BusinessWeek Case in the News” closing cases.
• Updated Management Snapshots - For example, Chapter 3 discusses how the way IKEA has managed its global workforce that explains why it is one of the top ten global companies today.
• Newly updated BusinessWeek Case in the News – For example, Chapter 6 provides a New BusinessWeek Case in the News (2009) that discusses how Procter & Gamble has adopted very ambitious global expansion strategies.
• Emphasis on Applied Management – This fourth edition has gone to great lengths to bring the manager back into the subject matter of management. That is, chapters are written from the perspective of current or future managers to illustrate, in a hands-on way, the problems and opportunities they face and how they can effectively meet them. For example, in Chapter 3, an integrated treatment of ethics and diversity is provided and clearly explains their significance to practicing managers. In Chapter 6, an integrated treatment of planning, strategy, and competitive advantage is provided, highlighting the crucial choices managers face as they go about performing the planning role. Throughout the text, emphasis is placed on important issues managers face and how management theory, research, and practice can help them and their organizations be effective.
• Updated: Integration of Ethics, Diversity, Global & IT – Integration of key themes is one of the principle strengths of this text. Unlike other texts, examples are blended seamlessly into the text rather than set off in isolated boxes. The authors seamlessly integrate stories and examples about key issues with integrated "un-boxes" highlighting key issues: Focus on Diversity, Ethics in Action, Manager as a Person, Management Insight, Managing Globally, and IT Byte. Examples are carefully selected to be both interesting and relevant. In chapter 7, for example, the authors provide a new Managing Globally' discussion on how several U.S. companies have used empowered self-managed teams to lower costs, improve efficiency, and so better compete with low-cost companies overseas. Also, in chapter 13, a new IT Byte discusses how modern collaborative, social networking software can facilitate communication in teams using examples from several companies.
• Updated: Strong Ethics Coverage – Ethical issues are explored throughout the book through in-text Ethics in Action examples which have been updated for this fourth edition and through the real-life Managing Ethically exercise at the end of every chapter. In all these ways the authors drive home to students the deep and significant ethical issues involved in management.
• Completely Updated, Contemporary Management Topics & Chapters – Chapters have been updated to enhance the currency of the book's text and examples to make it even more relevant. For example, Chapter 1 includes expanded coverage of global crisis management given global financial crisis of the last year. Chapter 2 includes new in-text discussion of importance of handling layoffs in a compassionate manner – both for victims and survivors. Also, Chapter 3 has been updated to provide in-text material on religious discrimination, updated in-text material on sexual orientation, new in-text material on race and ethnicity, and new Focus on Diversity on Preventing Discrimination Based on Sexual Orientation. Additionally, Chapter 8 has been revised and updated to include discussion of how organizational control is used to help managers better perform managerial functions.

Distinguishing Features:

• Manager as a Person – Chapter 2, Values, Attitudes, Emotions, and Culture: The Manager as a Person, puts the student in the manager's shoes by focusing on managers as feeling, thinking human beings. This chapter explains how the personal characteristics of managers and entrepreneurs influence an organization's culture and the process of management, and allows students to apply the concepts to themselves via in text self-assessment instruments.
• Manager as a Person throughout the text – This feature, provided in every chapter, focuses on how a real manager brought about change to their organization. These examples give students the opportunity to reflect on how individual managers dealt with real-life on-the-job challenges related to various chapter concepts and help them see the application of concepts in the real world.
• A wealth of Experiential Exercises – This text provides state-of-the-art experiential exercises that drive home the meaning of management to students. These exercises are at the end of every chapter in a section called “Management in Action.” Included are:
• Topics for Discussion and Action – This set of chapter related questions and points for reflection ask student to research actual management tissues and learn firsthand from practicing managers.
• Building Management Skills – These self-development exercises ask students to apply what they have learned from their own experience in organizations, from managers or from the experiences of others.
• Managing Ethically – To support student's understanding of the issues practicing managers face, students are presented with exercises representing ethical scenario or dilemmas which ask them to critically think about the issue from an ethical perspective.
• Small Group Breakout Exercise – These are designed to allow instructors in large classes to utilize interactive experiential exercises in the classroom.
• Be the Manager is this exercise students are asked to get hands on with chapter concepts as they are faced with a realistic managerial challenge that needs to be figured out.
• BusinessWeek Case in the News – These shortened BusinessWeek articles conclude every chapter and provide questions that encourage students to think about how real managers deal with problems in the business world.
• Video Cases – Video cases for every chapter are included on the online learning center. Each video case illustrates application of the relevant chapter concepts and has a corresponding video on DVD or on the OLC. These cases feature timely and thought-provoking topics affecting the business environment.
• The Build Your Management Skills Student activities online – students can hone their personal management skills the Build Your Management Skills activities at the Premium Online Learning Center and within Connect..
• Premium Resources in Connect, Online Learning Center or Cartridge – The content, enhanced with more assignments and more study materials than a standard cartridge, is pre-populated into appropriate chapters and content categories. Now there is no need to cut and past content into your course—it's already there! But, you can still choose to hide content we provide and add your own—just as you have before. The Premium Resources for this text contains chapter video, Self-Assessments, Test Your Knowledge Activities, Manager's Hot Seat Video, Interactive History Timeline and more.
• Appendix on Career Development – This appendix guides students thru the types of careers, the career stages & effective career management to help them choose a career in management as well as find and land the right job.
• Flexible Organization – Another factor of interest is the way the grouping of chapters have been designed to allow instructors to teach the chapter material in the order that best suits their needs. Instructors are not tied to the planning, organizing, leading, controlling framework, even though the authors' presentation remains consistent with this approach.