PART 1 MANAGEMENT AND MANAGERS

• Chapter 1 The Management Process Today
• Appendix A History of Management Thought
• Chapter 2 Values, Attitudes, Emotions, and Culture: The Manager as a Person

PART 2 THE ENVIRONMENT OF MANAGEMENT

• Chapter 3 Managing Ethics and Diversity
• Chapter 4 Managing in the Global Environment

PART 3 PLANNING, DECISION MAKING, AND COMPETITIVE ADVANTAGE

• Chapter 5 Decision Making, Learning, Creativity, and Entrepreneurship
• Chapter 6 Planning, Strategy, and Competitive Advantage

PART 4 ORGANIZING AND CHANGE

• Chapter 7 Designing Organizational Structure
• Chapter 8 Control, Change, and Entrepreneurship

PART 5 LEADING INDIVIDUALS AND GROUPS

• Chapter 9 Motivation
• Chapter 10 Leaders and Leadership
• Chapter 11 Effective Team Management
• Chapter 12 Building and Managing Human Resources

PART 6 CONTROLLING ESSENTIAL ACTIVITIES AND PROCESSES

• Chapter 13 Communication and Information Technology Management
• Chapter 14 Operations Management: Managing Vital Operations and Processes
• Appendix B Career Development