For more resources on effective online communication, go to ... Online Communication http://www.lts.rmit.edu.au/renewal/onlcomm/ A primer on online communication with examples and tips. Netiquette http://www.albion.com/netiquette/ A comprehensive introduction to netiquette. Journal of Computer-Mediated Communication http://www.ascusc.org/jcmc/ A scholarly journal with a variety of studies on electronic communication behavior. | 
2004 McGraw-Hill Higher Education