Part One: Fundamentals of Communication

Chapter 1: Communication Competence

• Reasons to Study Communication
• Communication Myths
• Communication Defined
• Communication Competence Model

Chapter 2: Creating a Communication Climate

• Competition and cooperation
• Connecting Bids
• Establishing a Constructive Communication Climate

Chapter 3: Perception of Self and Others

• The Perception Process
• Perception of Self
• Perception of Others
• Gender and Perception
• Strategies for Communicating Competently

Chapter 4: Intercultural Communication

• Cultural Value Differences
• Intercultural Miscommunication
• Intercultural Communication Competence

Chapter 5: Language: Sharing Meaning with Words

• The Anatomy of Language
• The Power of Language
• Competent Language Use: Problems and Solutions

Chapter 6: Nonverbal Communication: Sharing Meaning without Words

• Verbal and Nonverbal Communication Distinctions
• Interconnectedness of Verbal and Nonverbal Communication
• Types of Nonverbal Communication
• Communicating Competently with Nonverbal Cues

Chapter 7: Listening to Others

• The Listening Process
• Specific Listening Problems
• Competent Informative Listening
• Competent Critical Listening
• Competent Empathic Listening

Chapter 8: Power: The Inescapable Communication Dynamic

• Definition of Power
• Indicators of Power
• Power Resources
• Problems of Power Imbalances
• Competent Communication and Balancing Power

Chapter 9: Technology and Communication Competence

• Trends in Communication Technologies
• Consequences of Communication Technologies

Part Two: Interpersonal Communication

Chapter 10: Making Relationships Work

• Stages of Intimate Relationships
• Relationship Dialectics and Communication Competence
• Intimacy and Love
• Intercultural Relationships and Communication Competence

Chapter 11: Interpersonal Conflict Management

• Definition of Conflict
• Communication Styles of Conflict Management
• Managing Conflict Competently

Part Three: Group Communication

Chapter 12: The Anatomy of Small Groups

• Pros and Cons of Groups
• The Structure of Small Groups
• Leadership

Chapter 13: Teambuilding and Teamwork in Small Groups and Organizations

• Teambuilding
• Teamwork

Part Four: Public Speaking

Chapter 14: Beginning the Speech Process

• Speech Anxiety
• Topic Choice and Analysis
• Audience Analysis

Chapter 15: Developing a Speech

• Researching the Topic
• Competent Outlining and Organizing
• Gaining and Maintaining Attention
• Introductions and Conclusions

Chapter 16: Presenting a Speech

• Presenting Supporting Material
• Competent Style
• Delivery

Chapter 17: Informative Speaking

• Distinguishing Informative from Persuasive Speaking
• Types of Informative Speeches
• Guidelines for Competent Informative Speaking
• Competent Use of Visual Aids

Chapter 18: Persuasive Speaking

• Foundation of Persuasion
• Persuasion Strategies

Appendix: Interviewing

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