 |
| 1 | |
Which of the following statements is false? |
| | A) | Most service outputs are intangible. |
| | B) | Service outputs are often heterogeneous. |
| | C) | Often services are consumed as they are produced. |
| | D) | Most service outputs are tangible and are inventoriable. |
|
|
|
| 2 | |
Which of the following statements regarding the distinguishing features of a service organisation are true? - It delivers help, utility or care.
- It provides an experience, information or other intellectual content.
- The majority of the value is intangible rather than residing in any physical products.
|
| | A) | 1 only. |
| | B) | 2 only. |
| | C) | 3 only. |
| | D) | 1, 2 and 3. |
|
|
|
| 3 | |
Three different types of service organisations are: |
| | A) | merchandising, retailing and service shops |
| | B) | professional services, merchandising and retailing |
| | C) | professional services, merchandising and service shops |
| | D) | professional services, service shops and mass services |
|
|
|
| 4 | |
Which of the following is not an example of a mass service entity? |
| | A) | An interstate bus company. |
| | B) | A large international airline. |
| | C) | An electricity supplier. |
| | D) | A small one-person dental practice. |
|
|
|
| 5 | |
The value chain of merchandisers commences with: |
| | A) | purchasing activities |
| | B) | research and development activities |
| | C) | design activities |
| | D) | supply activities |
|
|
|
| 6 | |
The downstream activities and costs for a ‘typical’ service organisation are: |
| | A) | research and development and design |
| | B) | design and production |
| | C) | production and marketing |
| | D) | marketing and customer support |
|
|
|
| 7 | |
Managers can use service costs to: |
| | A) | assess service profitability |
| | B) | decide which services to produce |
| | C) | set service prices (fees) |
| | D) | all of the given answers |
|
|
|
| 8 | |
Retail and wholesale businesses are included in the service sector but they do not fit comfortably within the definition or have the distinguishing features of a service organisation because: |
| | A) | they provide tangible goods that can be stored |
| | B) | the majority of the value of the output is intangible rather than residing in physical products |
| | C) | their services are perishable and cannot be stored |
| | D) | their services are consumed as they are produced |
|
|
|
| 9 | |
The upstream activities and costs for a merchandising firm include: |
| | A) | purchasing |
| | B) | customer support activities |
| | C) | distribution activities |
| | D) | after-sales support to customers |
|
|
|
| 10 | |
According to AASB 102 Inventories, the cost of inventories purchased for resale should include: |
| | A) | the purchase price of the merchandise, import duties and other taxes, transport, handling and other costs directly attributable to acquiring the merchandise |
| | B) | the purchase price of the merchandise, import duties and other taxes, transport, handling and other costs directly attributable to acquiring the merchandise. Trade discounts, rebates and other similar items are deducted in determining the cost of inventories |
| | C) | the purchase price of the merchandise, import duties and other taxes, transport and handling. Trade discounts, rebates and other similar items are deducted in determining the cost of inventories |
| | D) | import duties and other taxes, transport, handling and other costs directly attributable to acquiring the merchandise. Trade discounts, rebates and other similar items are deducted in determining the cost of inventories |
|
|
.