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Chapter 6 Quiz 4
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1
Production and delivery activities focus on selling the services produced; advertising and promotion:
A)True
B)False
2
The primary input in professional service firms is labour:
A)True
B)False
3
Mass services entities are staffed by professionally qualified staff (such as lawyers, accountants or architects) who provide individual services to customers:
A)True
B)False
4
The value chain can be used by management accountants to assign costs to products, and to provide other information to help managers to manage resources and create value:
A)True
B)False
5
Most manufacturing outputs are intangible, heterogeneous, consumed as they are produced, perishable and cannot be stored:
A)True
B)False
6
Hybrid costing systems are used to estimate product costs, by assigning costs to each job:
A)True
B)False
7
Every entity will fit neatly into one of the three categories: professional service firms, service shops or mass service entities:
A)True
B)False





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