(See related pages)
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| Antecedent states | features of the individual person that are not lasting characteristics. (See page(s) 485) |
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| Atmospherics | the process mangers use to manipulate the physical retail environment to create specific mood responses in shoppers. (See page(s) 479) |
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| Communications situation | the situation in which consumers receive information. (See page(s) 475) |
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| Disposition situation | refers to the frequent issue faced by consumers of disposing products or product packages after or before product use. (See page(s) 476) |
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| Moods | transient feeling states that are generally not tied to a specific event or object. (See page(s) 485) |
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| Physical surroundings | include décor, sounds, aromas, lighting, weather, and configurations of merchandise or other material surrounding the stimulus object. (See page(s) 478) |
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| Purchase situation | the situation in which consumers make their product selection. (See page(s) 476) |
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| Ritual situation | a socially defined occasion that triggers a set of unrelated behaviors that occur in a structured format and that have symbolic meaning. (See page(s) 487) |
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| Servicescape | refers to atmosphere when describing a service business such as a hospital, bank, or restaurant. (See page(s) 479) |
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| Situational influence | all those factors particular to a time and place that do not follow from a knowledge of personal and stimulus (choice alternative) attributes and that have an effect on current behavior. (See page(s) 474) |
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| Social surroundings | the other individuals present during the consumption process. (See page(s) 482) |
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| Store atmosphere | the sum of all physical features of a retail environment. (See page(s) 479) |
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| Task definition | the reason the consumption activity is occurring. (See page(s) 484) |
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| Temporal perspective | situational characteristics that deal with the effect of time on consumer behavior. (See page(s) 483) |
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| Usage situation | the situation in which consumers select a product based on appropriateness for a specific use. (See page(s) 476) |