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Multiple Choice Quiz
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1

People, productivity, products and _______ all form strategic results according to the 4-P cycle of continuous improvement.
A)success
B)organizations
C)processes
D)leadership
2

The effective managers skill profile
A)applies high pressure for goal accomplishments.
B)recognizes only the best performance, not average or significant.
C)expects goals and objectives to be known without need for explanation.
D)keeps things moving.
3

The Wilson managerial skills research shows three useful lessons including all of the following except:
A)Effective male and female managers do not have significantly different skill profiles, contrary to claims in past years.
B)Dealing with effective people is what management is all about.
C)Managers with high mastery skills tend to have better subunit performance and employee morale than managers with low mastery skills.
D)Managers who have high mastery skills and significant skill profiles are more likely to be male rather than female.
4

All of the following were parts of the Human Relations Movement except:
A)Hawthorne
B)Total Quality Management
C)Mayo and Follet
D)McGregor
5

The primary role of the past manager was
A)to be the order giver.
B)to facilitate.
C)to be a team member.
D)to be a teacher and coach.
6

Which of the following are significant landmarks in the evolution of understanding and managing people?
A)the total quality management movement
B)a and c only
C)the human relations movement
D)the managers approach to organizational behavior
7

McGregor's modern and positive assumptions about employees being responsible and creative is called
A)Theory Y
B)Theory X
C)McGregor's Theory of Development
D)Organizational Development
8

Which of the following is the use of management tools and techniques in a situationally appropriate manner; avoiding the one-best-way mentality?
A)Organizational Development
B)Social Capital
C)The contingency approach
D)Human Capital
9

According to the Deming Legacy, all of the following are needed to form the human side of quality improvement except:
A)teamwork.
B)helpful leadership.
C)forms of punishment.
D)elimination of barriers to good workmanship.
10

In Luthans's CHOSE Model of Key POB Dimensions, the "O" in CHOSE stands for
A)Optimism
B)Organizational Behavior
C)Organizational Culture
D)Organizational Development





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