Learning Objectives

[1] Discuss the external and internal forces that create the need for organizational change.

[2] Describe Lewin’s change model and the systems model of change.

[3] Explain Kotter’s eight steps for leading organizational change.

[4] Review the 10 reasons employees resist change.

[5] Identify alternative strategies for overcoming resistance to change.

[6] Discuss the process organizations use to build their learning capabilities.