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Video Quiz
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1

Leadership such as demonstrated by John Tish of Loews Hotel - Miami is considered the key to fostering organizational learning. Of the following, which one would not be an expected leadership behavior or outcome when promoting organizational learning?
A)Building a commitment to learning
B)Adoption of new roles and activities
C)Promoting resistance to change
D)Working to generate ideas with impact
2

Internal forces for change may have been key indicators that his hotel needed changes to be made. Of the following, ________ would not be considered an internal force for change.
A)market changes
B)low job satisfaction
C)high turnover rate
D)low productivity
3

Certain cues indicating change is necessary originate outside the organization. Of the following, ____ would not be one of the external forces for John Tish to monitor.
A)demographic changes
B)conflict among management and employees
C)social pressures
D)advances in technology
4

To effectively lead his organization through the process of change, John Tish would want to do all but which one of the following?
A)Develop a vision and strategy
B)Create a guiding coalition
C)Anchor new approaches in the organizational culture
D)Reveal as little information about the change as possible to reduce resistance
5

The _______ of Loews Hotel - Miami would be the definitive summary of why the organization is in existence.
A)strategic plan
B)mission statement
C)benchmark
D)target elements of change
6

All of the following except ______ would be an organization development intervention that could be undertaken by Loews Hotel - Miami for implementing its organizational changes.
A)survey feedback
B)intergroup development
C)team building
D)demographic analysis





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