Learning Objectives

[1] Describe perception in terms of the social information processing model.

[2] Identify and briefly explain four managerial implications of social perception.

[3] Explain, according to Kelley’s model, how external and internal causal attributions are formulated.

[4] Demonstrate your familiarity with the demographic trends that are creating an increasingly diverse workforce.

[5] Identify the barriers and challenges to managing diversity.

[6] Discuss the organizational practices used to manage diversity identified by Ann Morrison.