[1] Distinguish between self-esteem and self-efficacy.
[2] Contrast high and low self-monitoring individuals, and describe
resulting problems each may have.
[3] Explain the social learning model of self-management.
[4] Identify and describe the Big Five personality dimensions, specify
which one is correlated most strongly with job performance, and describe the
proactive personality.
[5] Explain the difference between an internal and external locus of
control.
[6] Explain the concepts of emotional contagion and emotional labor,
and identify the four key components of emotional intelligence.
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