Objective [1]
Distinguish between self-esteem and self-efficacy. Self-esteem is an
overall evaluation of oneself, ones perceived selfworth. Self-efficacy
is the belief in ones ability to successfully perform a task. Objective [2]
Contrast high and low self-monitoring individuals, and describe resulting
problems each may have. A high self-monitor strives to make a good public
impression by closely monitoring his or her behavior and adapting it to the
situation. Very high self-monitoring can create a chameleon who
is seen as insincere and dishonest. Low self-monitors do the opposite by acting
out their momentary feelings, regardless of their surroundings. Very low self-monitoring
can lead to a one-way communicator who seems to ignore verbal and nonverbal
cues from others. Objective [3]
Explain the social learning model of self-management. Behavior results
from interaction among four components: (a) situational cues, (b) the persons
psychological self, (c) the persons behavior, and (d) consequences. Behavior,
such as Coveys seven habits of highly effective people, can be developed
by relying on supportive cognitive processes such as mental rehearsal and self-talk.
Carefully arranged cues and consequences also help in the self-improvement process.
Objective [4]
Identify and describe the Big Five personality dimensions, specify which
one is correlated most strongly with job performance, and describe the proactive
personality. The Big Five personality dimensions are extraversion (social
and talkative), agreeableness (trusting and cooperative), conscientiousness
(responsible and persistent), emotional stability (relaxed and unworried), and
openness to experience (intellectual and curious). Conscientiousness is the
best predictor of job performance. A person with a proactive personality shows
initiative, takes action, and perseveres until a desired change occurs. Objective [5]
Explain the difference between an internal and external locus of control.
People with an internal locus of control, such as entrepreneurs, believe they
are masters of their own fate. Those with an external locus of control attribute
their behavior and its results to situational forces. Objective [6]
Explain the concepts of emotional contagion and emotional labor, and identify
the four key components of emotional intelligence. Emotions are indeed contagious,
with good and bad moods infecting others. Emotional labor occurs
when people need to repress their emotional reactions when serving others. Resentment,
frustration, and even anger can result when putting on a happy face
for customers and others. Four key components of emotional intelligence are
self-awareness and self-management (for personal competence) and social awareness
and relationship management (for social competence). |