Learning Objectives

[1] Compare and contrast the rational model of decision making and Simon’s normative model.

[2] Discuss knowledge management and techniques used by companies to increase knowledge sharing.

[3] Explain the model of decision-making styles and the stages of the creative process.

[4] Summarize the pros and cons of involving groups in the decision-making process.

[5] Explain how participative management affects performance.

[6] Contrast brainstorming, the nominal group technique, the Delphi technique, and computer-aided decision making.