Each Chapter Opening page features an Opening Vignette that provides students with real-world, up-to-date examples of the theory presented. These feature a photo and accompany Learning Outcomes that correspond to the Summary of Key Concepts at the end of the chapter.

Each chapter contains boxed features on International OB, Diversity At Work, and Ethics At Work to highlight examples of real companies, personalities, and issues to offer students practical experience.

Margin definitions throughout the chapter highlight terms as they are discussed in the chapter and are useful study tools for students.

Throughout the chapter there are numerous exhibits, illustrations, tables, and photos, all of which support the chapter concepts and help to make the material engaging.

Discussion Questions and Internet Exercises are found at the end of each chapter and reinforce the concepts learned in each chapter, acting as study tools for students. Detailed and challenging Internet exercises help students understand how to use the Internet as a powerful resource in business practice.

Personal Awareness and Growth Exercises are included to help the reader personalize and expand upon key concepts. These exercises encourage thoughtful interaction rather than passive reading.

Experiential Exercises are designed to sharpen skills and best practices by either recommending how to apply a concept, theory or model or, by giving an exemplary corporate application. Students will benefit from hands-on experience and direct skill-building opportunity.

A CBC or McGraw-Hill Management Library Video Case with discussion questions in every chapter offers the opportunity for situational analysis in the classroom or individual viewing through video streaming on the Online Learning Centre.

In addition, OB in Action Cases of varying length are grouped at the end of the text allow for additional individual or group study.