(See related pages)
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| coalition | Temporary groupings of people who actively pursue a single issue. (See page(s) 216) |
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| coercive power | Obtaining compliance through threatened or actual punishment. (See page(s) 210) |
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| delegation | Granting decision-making authority to people at lower levels. (See page(s) 212) |
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| empowerment | Sharing varying degrees of power with lower-level employees to better serve the customer. (See page(s) 212) |
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| expert power | Obtaining compliance through one's knowledge or information. (See page(s) 210) |
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| impression management | Getting others to see us in a certain manner. (See page(s) 217) |
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| legitimate power | Obtaining compliance through formal authority. (See page(s) 210) |
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| organizational politics | Intentional enhancement of self-interest. (See page(s) 214) |
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| personalized power | Directed at helping oneself. (See page(s) 209) |
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| power | Ability to get things done with human, informational, and material resources. (See page(s) 209) |
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| reciprocity | Widespread belief that people should be paid back for their positive and negative acts. (See page(s) 209) |
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| referent power | Obtaining compliance through charisma or personal attraction. (See page(s) 210) |
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| reward power | Obtaining compliance with promised or actual rewards. (See page(s) 210) |
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| socialized power | Directed at helping others. (See page(s) 209) |