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| 1 | |
Which of the following is an individual function, not an organizational function? |
| | A) | Implement complex decisions |
| | B) | Socialize and train newcomers. |
| | C) | Satisfy the individual's need for affiliation. |
| | D) | Coordinate departmental efforts. |
| | E) | Generate new or creative ideas and solution |
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| 2 | |
__________ or, stage _________, is a time of testing, according to the five-stage theory of group development. |
| | A) | Forming; 1 |
| | B) | Norming; 3 |
| | C) | Storming; 2 |
| | D) | Performing; 4 |
| | E) | Adjourning; 5 |
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| 3 | |
Group cohesiveness, or the "we feeling," develops during which stage according to the theory of group development? |
| | A) | Forming |
| | B) | Storming |
| | C) | Norming |
| | D) | Performing |
| | E) | Adjourning |
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| 4 | |
What is the third stage in the five-stage model theory for group development? |
| | A) | forming |
| | B) | norming |
| | C) | performing |
| | D) | storming |
| | E) | adjourning |
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| 5 | |
What type of roles foster supportive and constructive interpersonal relationships? |
| | A) | group roles |
| | B) | task roles |
| | C) | goal roles |
| | D) | maintenance roles |
| | E) | emotive roles |
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| 6 | |
__________ enable the work group to define, clarify, and pursue a common purpose. |
| | A) | Task roles |
| | B) | Information seeker roles |
| | C) | Storming stage |
| | D) | Maintenance roles |
| | E) | Norms |
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| 7 | |
All of the following are task roles except |
| | A) | the harmonizer. |
| | B) | the initiator. |
| | C) | the evaluator. |
| | D) | the energizer. |
| | E) | Information seeker |
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| 8 | |
Which of the following ways that norms are developed focuses on the first behaviour pattern that emerges from the group? |
| | A) | explicit statements by co-workers or supervisors |
| | B) | critical events in the group's history |
| | C) | primacy |
| | D) | carry over from past situations |
| | E) | recency |
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| 9 | |
Norms tend to be enforced by group members except when they |
| | A) | help the group or organization to survive. |
| | B) | intensify or complicate behavioural expectations. |
| | C) | help individuals avoid embarrassing situations. |
| | D) | clarify the groups or organization's central values and unique identity. |
| | E) | clarify behavioural expectations |
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| 10 | |
Explicit statements by supervisors or co-workers, critical events in the group's history, and primacy are some ways in which __________ develop. |
| | A) | trust |
| | B) | cohesiveness |
| | C) | teamwork |
| | D) | roles |
| | E) | norms |
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| 11 | |
If James, president of the student government association, marks the first annual meeting by a very formal interaction between himself and others, James is establishing norms through _______. |
| | A) | trust |
| | B) | primacy |
| | C) | cohesiveness |
| | D) | teamwork |
| | E) | role development |
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| 12 | |
A group becomes a team when |
| | A) | leadership becomes a shared activity. |
| | B) | accountability shifts from strictly individual to both individual and collective. |
| | C) | the group develops a purpose or mission. |
| | D) | all of these answers are correct |
| | E) | problem solving becomes a way of life |
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| 13 | |
Huge global companies have staked their future competitiveness on teams and teamwork because |
| | A) | teams always bring their problems to management to solve. |
| | B) | teams are easier to manage. |
| | C) | the essence of a team is common commitment. |
| | D) | teams increase the number of levels of management. |
| | E) | teams do one job at a time and do it well. |
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| 14 | |
To be an effective team, which of the following should NOT be a criterion? |
| | A) | Leadership |
| | B) | Accountability |
| | C) | Individuality |
| | D) | Problem-solving |
| | E) | Effectiveness |
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| 15 | |
Which of the following is not a dimension of trust? |
| | A) | overall trust |
| | B) | emotional trust |
| | C) | progressive trust |
| | D) | reliableness |
| | E) | None of these is a dimension of trust |
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| 16 | |
Communication, support, respect, fairness, predictability, and competitiveness are all guidelines for building and maintaining |
| | A) | a team. |
| | B) | trust. |
| | C) | problem solutions. |
| | D) | group stability. |
| | E) | good decisions. |
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| 17 | |
Be available and approachable refers to which guideline for building and maintaining trust? |
| | A) | Communication |
| | B) | Support |
| | C) | Respect |
| | D) | Predictability |
| | E) | Competence |
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| 18 | |
In a managerial position, it is especially important to keep team members and employees informed by explaining policies and decisions and providing accurate feedback. This is an example of which guideline for building and maintaining trust? |
| | A) | Communication |
| | B) | Support |
| | C) | Respect |
| | D) | Predictability |
| | E) | Competence |
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| 19 | |
Many managers strongly resist giving up the reins of power to people they view as subordinates. They see self-managed teams as |
| | A) | a threat to the proper management of people. |
| | B) | a threat to their productivity. |
| | C) | a threat to the even pace of work. |
| | D) | a threat to their job security. |
| | E) | a threat to quiet, unassertive employees. |
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| 20 | |
__________ occur(s) when specialists from all different areas are put on the same team. |
| | A) | Research insight |
| | B) | Cross-functionalism |
| | C) | Virtual team |
| | D) | Self-functionalism |
| | E) | Social loafing |
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| 21 | |
The idea of a physically dispersed task group that conducts its business through modern information technology refers to which of these? |
| | A) | Research insight |
| | B) | Cross-functionalism |
| | C) | Virtual team |
| | D) | Self-functionalism |
| | E) | Social loafing |
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| 22 | |
Though virtual teams are technologically advanced, they cannot survive without some old fashioned factors like |
| | A) | top-management support and a mission. |
| | B) | objectives, effective leadership and hands on training. |
| | C) | all of these answers are correct |
| | D) | effective leadership |
| | E) | a clear mission |
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| 23 | |
Social loafing occurs in all the following EXCEPT |
| | A) | when there is no personal accountability. |
| | B) | when the tasks are not perceived to be important. |
| | C) | when extra effort is not rewarded individually. |
| | D) | when group members expected to be evaluated. |
| | E) | when members perceive that others are not working. |
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| 24 | |
Teams must have the following attributes to ensure high performance |
| | A) | Strong Communication |
| | B) | Future focused |
| | C) | Rapid response |
| | D) | Shared responsibility |
| | E) | All of these answers are correct |
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