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Multiple Choice Quiz
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1
According to the perceptual process model of communication, noise affects
A)messages
B)encoding
C)source decodes
D)medium
E)all of these answers are correct
2
________ translates mental thoughts into a code or language that can be understood by others.
A)Medium
B)Encoding
C)Noise
D)Decoding
E)Feedback
3
The output of encoding is a
A)sender.
B)feedback loop.
C)sender.
D)decoding.
E)message.
4
Effective communication has barriers including
A)process barriers.
B)personal barriers.
C)physical barriers.
D)all of these answers are correct
E)semantic barriers
5
Which of the following is not one of the four key barriers to effective communication?
A)process barriers
B)personal barriers
C)sound barriers
D)physical barriers
E)semantic barriers
6
Barriers in any of the process elements can
A)Reduce the ability to listen with understanding.
B)Impact our ability to communicate with information technology
C)Increase stereotypes and prejudices.
D)Distort the transfer of meaning.
E)Can be reduced by tearing down inhibiting walls.
7
Choosing our words carefully when we speak reduces the
A)medium barrier
B)semantic barrier
C)sender barrier
D)feedback barrier
E)personal barrier
8
__________ occurs when an employee purposely modifies the content of a message, thereby reducing the accuracy of communication between managers and employees.
A)Communication distraction
B)Grapevine
C)Encoding
D)Communication distortion
E)Decoding
9
Dominic is a top manager at a local foods distribution company. If Dominic feels that he can enhance trust though a meaningful performance review process that rewards actual performance, then he can be considered as trying to
A)create active listening.
B)reduce distortion in upward communication.
C)improve communications between sexes.
D)eliminate personal barriers.
E)reduce semantic barriers.
10
Managers can reduce distortion in a variety of ways including
A)enhancing trust through a meaningful performance review process.
B)emphasizing power differences between themselves and their subordinates.
C)discouraging staff feedback.
D)establishing performance goals that encourage employees to focus on personalities rather than problems.
E)None of these answers is correct
11
Which communication style is more effective, according to research, in both work-related and consumer context?
A)Assertiveness
B)Aggressiveness
C)Nonassertive
D)Body movements and gestures
E)Passive listening
12
Immediacy and defensiveness are two elements of which source of nonverbal communication?
A)Touch
B)Facial expressions
C)Eye contact
D)Body movements and gestures
E)Active listening
13
Experts estimate that __________ of every conversation is partially interpreted through body language.
A)5% to 21%
B)23% to 29%
C)30% to 46%
D)48% to 60 %
E)65% to 90%
14
A/an __________ is characterized by timid and self-denying behaviour and is ineffective.
A)assertive style
B)non-aggressive style
C)nonassertive style
D)aggressive style
E)nonverbal
15
An example of a nonverbal behavioural pattern of the assertive style might be
A)little eye contact
B)loud voice
C)slumped posture
D)good eye contact
E)glaring eye contact
16
An example of a nonverbal cue would be
A)touching
B)facial expressions
C)hand shaking
D)all of these answers are correct
E)gestures
17
All of the following are examples of positive nonverbal cues except
A)smiling
B)maintaining eye contact
C)excessive yawning
D)leaning forward
E)nodding your head
18
The department manager of Paint World Products has never been interested in hearing anything else from his employees except the bottom line. This manager can be considered which type of listener?
A)Process-style listener
B)Reasons-style listener
C)Linguistic-style listener
D)Results-style listener
E)Active-style listener
19
Which of the following is a key to effective listening?
A)Getting emotional or worked up.
B)Easily distracted.
C)Challenging yourself.
D)Listening for facts only.
E)Tuning out dry speakers
20
There are two competing explanations that describe why linguistic styles vary between women and men. They are
A)female and male.
B)aggressive and assertive.
C)nurture and nature.
D)results and reasons
E)self-enhancing and self-denying.
21
Which of these is using video and audio links along with computers to enable people at different locations to see, hear, and talk with one another?
A)Videoconferencing
B)Extranet
C)World Wide Web
D)Intranet
E)Internet
22
E-mailing, video conferencing, and electronic whiteboards are all examples of
A)telecommunicating.
B)managerial components.
C)training devises.
D)collaborative computing.
E)intranet
23
Which of the following is not a benefit of telecommunicating?
A)reduction of capital costs
B)reduced flexibility
C)increased productivity
D)increased job satisfaction
E)competitive edge in recruitment





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