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Chapter Outline
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Factors that Influence Perception  
  • Physical Factors  
  • Personality  
  • Culture  
Steps in the Process of Forming Perceptions  
  • Selecting  
  • Organizing Perceptions  
  • Interpreting Perceptions  
Perception and Responsible Communication  
  • Own Your Perceptions  
  • Overcome Attributional Bias  
  • Use Perception Checks  
  • Practice Perspective Taking  
Resources for Review and Skill Building  





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