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1 | |
This is known as "the act of perceiving sounds or other related stimuli." |
| | A) | hearing |
| | B) | listening |
| | C) | comprehending |
| | D) | attributing |
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2 | |
This is known as "the process of perceiving, constructing meaning from, and responding to spoken or nonverbal messages." |
| | A) | hearing |
| | B) | listening |
| | C) | attributing |
| | D) | none of the above |
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3 | |
When examining our communication acts, it is obvious that we spend most of our time |
| | A) | writing. |
| | B) | listening to the mass media. |
| | C) | listening in face-to-face or interpersonal communication. |
| | D) | reading. |
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4 | |
What is known as the first stage in the listening process, which involves making the conscious choice to listen? |
| | A) | interpreting |
| | B) | responding |
| | C) | remembering |
| | D) | attending |
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5 | |
This is the third stage in the listening process which involves any discernible reaction, including both verbal and nonverbal feedback. |
| | A) | responding |
| | B) | remembering |
| | C) | attending |
| | D) | none of the above |
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6 | |
This is the final stage in the listening process which involves the retention and recall of the messages. |
| | A) | attending |
| | B) | remembering |
| | C) | responding |
| | D) | none of the above |
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7 | |
This is the type of listening where people "focus on the moment, are aware of interactions as they unfold, respond appropriately, and are aware of distractions." |
| | A) | passive |
| | B) | reflective |
| | C) | active |
| | D) | engaged |
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8 | |
This is "an obstacle to listening that involves the excessive attention to self at the exclusion of others." |
| | A) | psychological noise |
| | B) | introspective noise |
| | C) | hyper-reflexivity |
| | D) | preoccupation with the self |
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9 | |
What is known as "the uncomfortable tension that listeners experience when two ideas, concepts, or things that they believe, value, or do are related but contradictory"? |
| | A) | cognitive dissonance |
| | B) | semantic tension |
| | C) | indifference |
| | D) | none of the above |
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10 | |
This is a barrier to listening triggered by a particular word or phrase. |
| | A) | cognitive dissonance |
| | B) | semantic noise |
| | C) | semantic dissonance |
| | D) | none of the above |
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11 | |
This is known as "pretending to listen." It happens when we are indifferent to the information presented to us. |
| | A) | quasilistening |
| | B) | pseudolistening |
| | C) | hypolistening |
| | D) | none of the above |
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12 | |
We all now understand that there are different types of listening. This type, defined by our authors in the "Becoming a Responsible and Effective Listener" section of the textbook, deals exclusively with "listening for pleasure or enjoyment." |
| | A) | introspective listening |
| | B) | empathic listening |
| | C) | appreciative listening |
| | D) | none of the above |
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13 | |
Choose the term which best meets the following definition: "__________ establishes common ground between people by acknowledging the legitimacy of feelings and giving support to others." |
| | A) | Comprehensive listening |
| | B) | Appreciative listening |
| | C) | Instrumental listening |
| | D) | Empathetic listening |
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14 | |
This is a conclusion, projection, or interpretation based upon facts. |
| | A) | inference |
| | B) | enthymeme |
| | C) | syllogism |
| | D) | none of the above |
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15 | |
This is "the standard of evaluating narratives that refers to the truthfulness of a story based on the facts and relevance to personal experience or values." |
| | A) | coherence |
| | B) | fidelity |
| | C) | adherence |
| | D) | none of the above |
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