Communicating at Work | Table of Contents

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Communicating at Work: Principles and Practices for Business and Professions, 7/e

Ronald B. Adler
Jeanne Marquardt Elmhorst

Part I: Basics of Business and Professional Communication
1. Communicating at Work
2. Communication, Culture, and Work

Part II: Personal Skills
3. Verbal and Nonverbal Messages
4. Listening
5. Interpersonal Skills

Part III: Interviewing
6. Interviewing
7. Types of Interviews

Part IV: Working in Groups
8. Working in Teams
9. Effective Meetings

Part V: Making Effective Presentations
10. Developing the Presentation
11. Organizing Your Ideas
12. Verbal and Visual Support in Presentations
13. Delivering the Presentation
14. Informative and Persuasive Presentations

Appendix I: Group Presentations and Special Occasion Speaking
Appendix II: Format and Design of Written Business Messages

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