Learning Objectives

After reading this chapter you should be able to:

Analyze a situation and assign the decision to the appropriate decision maker(s).

Describe the benefits a group may derive from the social facilitation process.

Specify an agenda for a business meeting.

Use parliamentary procedure in a business meeting.

Specify the steps involved in using an agenda based upon reflective thinking.

Construct a decision-making agenda that follows the ideal solution sequence.

Suggest how a group might follow an agenda fashioned after the single question sequence.

Tailor an agenda to a group's needs.

Identify the four issues that vigilant interaction theory suggests are important for a group to address to produce quality solutions.

Understand and use these techniques: brainstorming, focus group, nominal group, buzz groups, and quality circles.

Tell how a group decision support system (GDSS) facilitates group process and describe the strengths and weaknesses of this system.

Explain the implications for decision making by consensus, compromise, majority vote, the leader, and arbitration.

2002 McGraw-Hill Higher Education
Any use is subject to the Terms of Use and Privacy Policy.
McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Companies.