 |
1 | |
According to research on decision making, which of the following is true? |
| | A) | A group, rather than an individual, should address controversial topics. |
| | B) | If a problem is complex, an individual will make a better decision than a group. |
| | C) | When a group has one person who is an expert on the topic, it's best that the group make the decision rather than allow the expert to act alone. |
| | D) | Straightforward problems should always be assigned to a group rather than an individual. |
|
|
2 | |
____ groups facilitate the performance of individual members. |
| | A) | Cooperative |
| | B) | Independent |
| | C) | Aggressive |
| | D) | Competitive |
|
|
3 | |
Generally the first item on the agenda for a formal business meeting is: |
| | A) | old business considered |
| | B) | announcements by members or officers |
| | C) | standing committee reports |
| | D) | meeting called to order |
|
|
4 | |
When groups use parliamentary rules, ____ a motion results in setting aside an issue for later consideration. |
| | A) | seconding |
| | B) | making |
| | C) | tabling |
| | D) | debating |
|
|
5 | |
When applying Dewey's reflective thinking model to a standard agenda for problem solving, group members must first answer the question: |
| | A) | What criteria should we set? |
| | B) | What is the best solution for this problem? |
| | C) | How will we evaluate the effect of our solution? |
| | D) | What is the nature of the problem? |
|
|
6 | |
When groups use Dewey's agenda, what must they consider to answer the question, "What plans will we set in order to implement our solution?" |
| | A) | What outcome is expected of our group? |
| | B) | What needs to be done? |
| | C) | Who will be responsible for follow-up evaluation? |
| | D) | Which solutions meet the criteria that were set? |
|
|
7 | |
In the ideal solution sequence, group members consider different proposals to address the problem when they answer the question: |
| | A) | What would be the ideal solution from the point of view of all interested persons or groups involved? |
| | B) | What conditions within the situation could be changed to achieve the ideal solution? |
| | C) | Does everyone agree on the nature of the problem? |
| | D) | Of the solutions available to us, which one best approximates the ideal solution? |
|
|
8 | |
Vigilant interaction theory requires |
| | A) | group members to focus on the social dimension of group work. |
| | B) | rapid decision making. |
| | C) | carefully keeping track of how much work each group member does. |
| | D) | retrospective questioning. |
|
|
9 | |
In matching problem characteristics to agenda steps, the text suggests that when a high level of technical quality is required for a decision, |
| | A) | group members must include a criteria step in their agenda. |
| | B) | problem mapping should be implemented. |
| | C) | the group leader should suggest a reflective thinking sequence. |
| | D) | a problem-solving agenda with which group members are familiar should be used. |
|
|
10 | |
To effectively use an agenda, group leaders should |
| | A) | not allow group members to modify the agenda in any way. |
| | B) | construct the agenda in the broadest possible terms. |
| | C) | keep the agenda a secret from group members until the beginning of the meeting. |
| | D) | post a shortened version of the agenda where members can see it. |
|
|
11 | |
When groups use the Delphi technique in decision making, |
| | A) | group members engage in intensive face-to-face meetings. |
| | B) | decisions are made via land or electronic mail. |
| | C) | it's important to record ideas in full view of all group members. |
| | D) | they discuss ideas in unstructured interactions. |
|
|
12 | |
Nominal Group Technique in small group decision making |
| | A) | minimizes status differences among participants. |
| | B) | should be used for everyday, routine meetings. |
| | C) | requires a great deal of time to implement. |
| | D) | often increases tension and hostility within the group. |
|
|
13 | |
When using the buzz groups technique, |
| | A) | discuss centers on a carefully formulated question. |
| | B) | a group of workers from the same work area meet to solve quality problems associated with their job. |
| | C) | the group leader should begin by asking all group members to silently and independently record their ideas. |
| | D) | discussion time should be unlimited. |
|
|
14 | |
To use teleconferencing for group meetings, the text suggests |
| | A) | having participants wear name tags. |
| | B) | appointing a facilitator at each site. |
| | C) | leaving the ending time undetermined to allow for extended discussion. |
| | D) | not briefing participants on the topic beforehand so they'll be more open-minded. |
|
|
15 | |
Research on Group Decision Support Systems (GDSS) has found that |
| | A) | groups using these systems produce fewer ideas than groups meeting face-to-face. |
| | B) | face-to-face groups took much longer to achieve a consensus than groups using GDSS. |
| | C) | such systems focus attention on decision-making procedures. |
| | D) | GDSS decision making is poorer than traditional approaches. |
|
|
16 | |
A standard agenda provides a systematic method for analyzing problems and identifying solutions. |
| | A) | True |
| | B) | False |
|
|
17 | |
The single question sequence is useful when a group is beginning its decision process without knowing what issues might be involved. |
| | A) | True |
| | B) | False |
|
|
18 | |
According to vigilant interaction theory, the quality of a group's performance is directly influenced by the quality of group members' interactions. |
| | A) | True |
| | B) | False |
|
|
19 | |
Research has shown that someone who belongs to a group is most effective in facilitating brainstorming in that group. |
| | A) | True |
| | B) | False |
|
|
20 | |
In using consensus to make a decision, group members give up some of what they'd hoped for so that the group can reach a decision. |
| | A) | True |
| | B) | False |
|
2002 McGraw-Hill Higher Education