Learning Objectives

After reading this chapter you should be able to:

1.

List the points Schutz argued in his book FIRO: A Three-Dimensional Theory of Interpersonal Behavior.

2.

Explain Schutz's concept of inclusion, control, and affection as interpersonal needs.

3.

Specify several ways a group member can use Schutz's ideas to make positive contributions to a task group.

4.

Define and explain the terms empathy and trust and show how each concept bears upon effective group communication.

5.

Name and explain the implications for group discussants of each quadrant in the Johari window.

6.

Name and explain the six "defensive climates" and the six "supportive climates" described by Gibb.

7.

Describe the behavior and suggest strategies for dealing with these difficult people: the nonparticipant, the irresponsible member, the sidetracker, the dominator, and the despicable member.

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