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Fundamentals of Operations Management, 4/e
Mark M. Davis, Bentley College
Nicholas J. Aquilano, University of Arizona
Richard B. Chase, USC, School of Business

Human Resource Issues in OM (10S. Work Performance Measurement)

Multiple Choice Quiz



1

The focus of work design is to simplify the work and eliminate wasted motions.
A)True
B)False
2

Therbligs were named after Thergood Bligs, a time and motion study pioneer.
A)True
B)False
3

Time studies are generally conducted with stopwatches.
A)True
B)False
4

The number of observations in a work sampling study is positively related to the desired confidence level.
A)True
B)False
5

In process charting, a squares signifies a(n):
A)Transportation
B)Delay
C)Storage
D)Operation
E)Inspection
6

Which of the following is NOT a principle of motion economy?
A)The smooth, continuous arc of the ballistic is more efficient.
B)Tools, materials, and controls should be located in company centralized locations.
C)Motions of the arms should be opposite and symmetrical
D)Mechanical devices can multiply human abilities
E)Work should be distributed to other parts of the body.
7

An observer records various time values, averages them, and multiplies this average by a performance rating. The work measurement value that he obtains is called the:
A)Observed time
B)Standard time
C)Direct time
D)Incentive time
E)Normal time
8

Repetitive short-cycle tasks of high production volume are best analyzed by using:
A)Stopwatch time study
B)Activity charts
C)Activity classification
D)Schedule charts
E)Operation charts
9

Which of the following is the required number of samples in a work sample with a 95% confidence interval, an activity with an expected time of 20 percent, and a desired absolute error of .03?
A)21
B)683
C)840
D)980
E)1068
10

Which of the following is NOT an important input to the determination of the sample size in a work sampling?
A)Statistical confidence of the estimate
B)Estimated percentage of time an activity occurs
C)Absolute error that is desired
D)N, The number of people doing the activity
11

If a job takes 2 minutes and the worker is working 20% faster than normal, and the allowance factor is .15, then the Standard Time is which of the following (A formula sheet may be needed for this problem)?
A)2.0
B)2.4
C)2.5
D)2.76
12

If a job takes 2 minutes and the worker is working 10% faster than normal, and the allowance factor is .15, the n the Normal Time is which of the following (A formula sheet may be needed for this problem)?
A)Loss of knowledge
B)Loss of output
C)Increased hiring costs
D)Decreased termination costs




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