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Fundamentals of Operations Management, 4/e

Mark M. Davis, Bentley College
Nicholas J. Aquilano, University of Arizona
Richard B. Chase, USC, School of Business

Process Measurement and Analysis (5S. Financial Analysis in OM)

Multiple Choice Quiz


1	Every set of activities represents a process that needs to be managed.
		A)	True
		B)	False


2	"If you can't measure it, you can't manage it."
		A)	True
		B)	False


3	Competitive benchmarking involves comparing an organization's performance with that of its best competitors.
		A)	True
		B)	False


4	Reengineering means literally starting from the beginning with a clean sheet of paper.
		A)	True
		B)	False


5	Which of the following is NOT a characteristic of a reengineering process.
		A)	Small incremental changes.
		B)	Several jobs are combined into one.
		C)	Workers make decisions.
		D)	Work is performed where it makes most sense.


6	What is the sequence of steps used in service blue printing? Isolate fail points Establish a time fence Analyze profitability Identify the process
		A)	1-2-3-4
		B)	4-1-2-3
		C)	2-4-1-3
		D)	3-2-1-4


7	A business process is a logical set of tasks or activities that
		A)	Are specific to the operations function
		B)	Are specific to the marketing function
		C)	Are interdependent with other processes
		D)	Have exactly the same performance measures for any kind of process


8	The degree of detail that is used in business process analysis is often referred to as
		A)	Functional benchmarking
		B)	Modularization
		C)	Utilization
		D)	Granulation


9	Performance measures concerned with specific work processes that are virtually the same for all industries refer to
		A)	Internal benchmarks
		B)	Competitive benchmarks
		C)	Functional benchmarks
		D)	Generic benchmarks


10	Agile manufacturing is most closely associated with
		A)	Productivity
		B)	Capacity
		C)	Quality
		D)	Speed
		E)	Flexibility


11	Relative productivity increases only if
		A)	Your process outputs go up
		B)	Your process inputs go down
		C)	Your process outputs go up faster than your process inputs
		D)	Your productivity goes up faster than your competition's


12	Which of the following is NOT a classic process performance measure as discussed in the book?
		A)	Productivity
		B)	Profitability
		C)	Quality
		D)	Flexibility

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