Chapter Outline

I. What is a Health Care Provider?
     A. Nurses as Providers
     B. Physician's Assistants as Providers
II. Nature of Patient-Provider Communication
     A. Judging Quality of Care
     B. Patient Consumerism
     C. Setting
     D. Structure of the Health Care Delivery System
     E. Changes in the Philosophy of Health Care Delivery
     F. Providers' Behaviors That Contribute to Faulty Communication
     G. Patients' Contributions to Faulty Communication
     H. Interactive Aspects of the Communication Problem
III. Results of Poor Patient-Provider Communication
     A. Nonadherence to Treatment Regimens
     B. Causes of Nonadherence
     C. Patient-Provider Communication and Malpractice Litigation
IV. Improving Patient-Provider Communication and Reducing Nonadherence
     A. Teaching Providers How to Communicate
     B. Reducing Nonadherence
V. The Placebo as Healer
     A. Historical Perspective
     B. What Is a Placebo?
     C. Provider Behavior and Placebo Effects
     D. Patient Characteristics and Placebo Effects
     E. Patient-Provider Communication and Placebo Effects
     F. Situational Determinants of Placebo Effects
     G. Social Norms and Placebo Effects
     H. Generalizability of Placebo Effects
VI. The Placebo as a Methodological Tool

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