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1

The Total Quality Management philosophy applies only to production workers, sales clerks, secretaries, etc.
A)True
B)False
2

The plan-do-check-act cycle is also known as the Shewhart wheel or the Deming wheel.
A)True
B)False
3

The 5W2H approach provides a graphical representation of the key steps in a process.
A)True
B)False
4

Another name for a cause and effect diagram is a fishbone diagram.
A)True
B)False
5

The Pareto chart is based on the idea that a few factors usually account for a large percentage of the total number of cases.
A)True
B)False
6

Which one of these is the conceptual basis for continuous improvement?
A)Benchmarking
B)Cause-and-effect diagram
C)Pareto analysis
D)The plan-do-check-act cycle
7

Which one of these terms refers to documenting a process?
A)Initialize
B)Pareto analysis
C)Check sheet
D)Standardize
8

The term "80-20 rule" is most closely associated with:
A)Control charts
B)Pareto analysis
C)Check sheets
D)Brainstorming
9

Giving workers responsibility for quality improvements and authority to make changes is known as:
A)continuous improvement
B)passing the buck
C)benchmarking
D)employee empowerment
E)employee involvement
10

A run chart would be used to:
A)track the values of a variable over time
B)list potential causes of an effect
C)identify a source of problem
D)collect and organize the data
E)none of the above





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