Management Information Systems: Solving Business Problems with Information Technology, 3/e

Gerald V. Post, University of the Pacific
David L. Anderson, DePaul U/McGowan Center

Introduction

Chapter Outline

Overview
Introduction
What Is MIS?
Why Is Information Technology Important?
1. Personal Productivity
2. Teamwork and Communication
3. Business Operations and Strategy
What Are e-Commerce and e-Business?
What Do Managers Do?
1. Traditional Management and Observations
2. Making Decisions
Business and Technology Trends
1. Specialization
2. Management by Methodology and FranchisesMergers
3. Decentralization and Small Business
4. Reliance on Temporary Workers
5. Internationalization
6. Service-Oriented Business
Re-engineering: Altering the Rules
Management and Decision Levels
1. Operations
2. Tactics
3. Strategy
An Introduction to Strategy
Summary
Key Words
Website References
Additional Reading
Review Questions
Exercises
Cases: The Fast Food Industry
1. Appendix: Finding Information
2. Web Search Engines
3. Boolean Searches
4. You Know What You Are Searching For
5. You Have a Vague Idea About What You Want
6. Internet Changes that Cause Complications

2003 McGraw-Hill Higher Education
Any use is subject to the Terms of Use and Privacy Policy.
McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Companies.