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1 | |
It is impossible to deal with the vast amount of data created daily without: |
| | A) | Highly-trained personnel. |
| | B) | Knowledgeable management. |
| | C) | Information technology. |
| | D) | Pentium-level chips. |
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2 | |
Mintzberg's three categories of managerial tasks are: |
| | A) | Managerial, span of responsibility, financial planning. |
| | B) | Human resource planning, financial planning, resource planning. |
| | C) | Decisional, interpersonal, and informational. |
| | D) | Developmental, resource identification, and interpersonal. |
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3 | |
GATT stands for: |
| | A) | Global Awareness of Treaties and Tariffs. |
| | B) | General Agreement on Tariffs and Trade. |
| | C) | General Agreement on Trade and Treaties. |
| | D) | Gilverhanson's Assessments of Teaching and Tutorials. |
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4 | |
In today's business environment, it is becoming most difficult to find a managerial job that is/has: |
| | A) | Good benefits. |
| | B) | Available to persons without a doctoral degree. |
| | C) | Permanent. |
| | D) | A high salary. |
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5 | |
A major trend facing industrialized nations is: |
| | A) | The fall of labor unions. |
| | B) | The movement of workers from one area of the world to another. |
| | C) | The move toward a service-oriented economy. |
| | D) | Downward-spiraling educational standards. |
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6 | |
When re-engineering a company, it is not enough to focus entirely on information technology because: |
| | A) | Senior management does not understand what technology is needed. |
| | B) | The company must also re-engineer its underlying processes to match the new business flow. |
| | C) | Consultants are notoriously prone to over-control the new installations. |
| | D) | Most employees hate computers anyway. |
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7 | |
Michael Porter lists five forces that act as inducements to strategic planning. They are: |
| | A) | Noticeable downturn in revenues, demographic changes, rising labor costs, new competitors, bargaining power of buyers. |
| | B) | Threat of new entrants, new products making older ones obsolete, demographic changes, rising costs of suppliers, transportation and delivery problems. |
| | C) | Rising labor costs, threat of new entrants, transportation and delivery problems, changing demographics, downturn in revenues. |
| | D) | Rivalry among existing competitors, threat of new entrants, threat of substitute products, bargaining power of buyers, and bargaining power of suppliers. |
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8 | |
As the internet becomes more prevalent in our daily and professional lives, business need to be mindful of: |
| | A) | The proliferation of business applications available to mangers. |
| | B) | The use of Information Technology in its daily operations. |
| | C) | The need to add more major transactions online. |
| | D) | The protection of data and online privacy. |
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9 | |
In the case study of McDonald's, Management Information Systems helps McDonalds to: |
| | A) | Keep the prices of hamburgers competitively lower than their competitions. |
| | B) | Assist their mangers with employee scheduling and sales flow. |
| | C) | Invent promotional themes and items for their menu. |
| | D) | Train their managers in the areas of quality assurance and product management. |
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10 | |
One aspect that is lacking in current information technology system is: |
| | A) | The ability to adapt to new business situations and create new knowledge bases. |
| | B) | The ability to supply managers with quality data and analytical knowledge. |
| | C) | The ability to administrate data collection and provide reports. |
| | D) | The availability of quality data management. |
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11 | |
Procedures can be defined as: |
| | A) | The set of instructions that control computer hardware. |
| | B) | The user documentation and manuals that help users. |
| | C) | The ways information technology stores and retrieves data. |
| | D) | Systems that help managers analyze data and make decisions. |
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12 | |
The quality of an information system is measured by |
| | A) | Its ability to effectively provide data in a timely manner. |
| | B) | The amount of technical support and procedural documentation provided. |
| | C) | Its accessibility to everyone involved in a business's Management Information System. |
| | D) | It's ability to maintain data integrity and security. |
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13 | |
Information technology helps business become more productive because: |
| | A) | Managers are allowed to specialize in their areas of expertise. |
| | B) | Managers can delegate work effectively throughout the staff through improved communications. |
| | C) | Information Technology enables managers to multitask and accomplish more with a smaller staff. |
| | D) | There's more amount of quality data available to managers. |
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14 | |
The following examples are examples of E-commerce (B2B or B2C) except for: |
| | A) | A family purchases groceries through the internet. |
| | B) | A phone company offers internet access with its phone service. |
| | C) | A health insurance company builds an internet site so its customers can manage their policies. |
| | D) | A customer makes an online purchase and picks up the order at the retailers closest store. |
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15 | |
According to Psychologist Henry Mintzbwq's classification of managerial tasks, an example of an interpersonal would be: |
| | A) | A manager instructs her employees of their company's new accounting procedures. |
| | B) | A manager conducts a monthly production report to his departments' executives. |
| | C) | A manager meets with a consultancy group to out sourced their server management. |
| | D) | A manager sends an email to his associates that their third quarter goals were met. |
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16 | |
According to researcher Fred Luthans, the majority of a manager's time is generally spent on: |
| | A) | Planning and organizing. |
| | B) | Conducting formal communications. |
| | C) | Socializing and networking. |
| | D) | Locating business reports and memos. |
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17 | |
Which of the following tasks would not fall under a manager's decision process: |
| | A) | Conducting meetings with colleagues. |
| | B) | Persuading others to implement a solution. |
| | C) | Identifying problems with the company's email system. |
| | D) | Implementing a business plan. |
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18 | |
Which of the following statements is NOT an advantage of the decentralized management structure: |
| | A) | Firms are able to use temporary workers and consultants for individual projects thus reducing overhead's legal costs. |
| | B) | Managers are better equipped with business tools which enable multitasking. |
| | C) | Teams communicate freely and are able to share data across the company. |
| | D) | Sales staff are able to deal directly with customers and collect data |
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19 | |
One of the ways MIS can help a company manage it's temporary workers is by: |
| | A) | Instituting corporate standards and quality control. |
| | B) | Providing inexpensive IT systems for consultants to use. |
| | C) | Avoiding human resource costs. |
| | D) | Reducing the need for office space. |
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20 | |
Due to the globalization of trade and services, one of the sectors of business that uses IT the most is: |
| | A) | Merchandising and Retail |
| | B) | Communications |
| | C) | Banking |
| | D) | Software developers |
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21 | |
In this highly competitive global economy, corporations need to be more flexible. Flexibility is the ability to: |
| | A) | Modify accounting systems and find innovative financing. |
| | B) | Avoid high tariffs on traded goods. |
| | C) | Capitalize on cheaper labor markets and resources. |
| | D) | Specialize in a foreign market. |
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22 | |
Since the 1920's, industrialized nations have seen a decline in ____________ jobs and an increase in _______________ jobs. |
| | A) | Manufacturing; Management |
| | B) | Agriculture; Service |
| | C) | Management; Manufacturing |
| | D) | Clerical; Management |
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23 | |
Generally, re-engineering efforts can only work if the company achieves all of the following goals EXCEPT: |
| | A) | Win the support of upper management. |
| | B) | Assure managers and employees that no jobs will be lost. |
| | C) | Instigate major instead of minor changes in business process. |
| | D) | Restructure its procedures and rules. |
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24 | |
Identify the level of management that could potentially effect the entire firm or industry through its decisions: |
| | A) | Tactical |
| | B) | Business Operations |
| | C) | Strategic |
| | D) | Information Systems |
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25 | |
Using an automobile industry example. Classify the three categories of business decisions/problems in this function order: Strategy, Tactics, Operations: |
| | A) | New hybrid electric/gas car; Altered production schedule; New machine settings |
| | B) | Altered production schedule; New hybrid car; New machine settings |
| | C) | New hybrid car; Altered production schedule, New machine settings |
| | D) | New machine settings; Altered production schedule; New hybrid car |
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26 | |
Which management level would a transaction processing system be implemented in: |
| | A) | Tactical |
| | B) | Strategy |
| | C) | Informational |
| | D) | Operational |
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27 | |
Decisions and problems that arise in the tactical level: |
| | A) | Effect change within the existing structure of the organization and require time to implement. |
| | B) | Involve structured procedures of data collection and computations |
| | C) | Are typically an attempt to gain competitive advantage in an unstructured fashion. |
| | D) | Effect change across the entire structure of the organization |
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28 | |
Decision support systems are |
| | A) | A special class of transaction processing software designed for operations. |
| | B) | Computer tools designed to analyze transactional records and assist tactical decisions. |
| | C) | Sophisticated software tools to help integrate data across departments. |
| | D) | A set of tools to help spot problems, search for the cause, and implement corrections. |
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29 | |
In the case study of Baxles/AHA, why did hospitals continue to use AHA as a supplier if competitors offered similar supply chain management system? |
| | A) | Hospitals valued the high quality of service supplied by AHA. |
| | B) | Hospitals generally wanted to avoid switching costs with other suppliers. |
| | C) | Other suppliers didn't integrate their system as well as AHA. |
| | D) | Other suppliers didn't supply usage reports. |
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30 | |
Which of the following is not one of the external agents of Michael Porter's 5 forces: |
| | A) | Bargaining power of suppliers. |
| | B) | Bargaining power of buyers. |
| | C) | Threat of new entrants. |
| | D) | Threat of new buyers. |
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2003 McGraw-Hill Higher Education