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Management Information Systems: Solving Business Problems with Information Technology, 3/e
Gerald V. Post, University of the Pacific
David L. Anderson, DePaul U/McGowan Center
Strategic Analysis

Chapter 10 Fill In The Blanks



1

The idea that quality must be built into every process and item is called .
2

Controlling is a method of gaining competitive advantage that has long been used in Japan.
3

are the additional costs of creating sophisticated information systems that make it harder for new firms to enter the industry.
4

Combining steps or acquiring additional stages of the can lead to greater profits.
5

The is at the top of the value chain.
6

Information technology supports links between customers and design teams in the firm's area of .
7

requires an IT system that links the sales system directly to the production line and through to supply.




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