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1 | |
Through the 1960's and 1970's, the use of MIS was largely: |
| | A) | Ignored. |
| | B) | Only in firms that could not afford a professional IS Department. |
| | C) | Governed by its capabilities and the immediate needs of the organizations. |
| | D) | A factor of company size. |
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2 | |
Current business statistics indicate a clear trend toward: |
| | A) | Maximizing MIS involvement. |
| | B) | Sharing information across company lines. |
| | C) | The increased importance of service-oriented firms. |
| | D) | Creating a centralized network of information controlled by MIS. |
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3 | |
A common strategic goal is to: |
| | A) | Determine the demographics of the customer. |
| | B) | Get closer to the customer. |
| | C) | Find out what the customer wants. |
| | D) | Deal directly with the customer. |
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4 | |
Government agencies and regulations have strong effects on: |
| | A) | The profitability of a firm. |
| | B) | The structure of the firm. |
| | C) | The competition between firms. |
| | D) | Strategic planning. |
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5 | |
Many attempts to erect barriers to entry into the market by a competitor are: |
| | A) | Leaked by corporate spies. |
| | B) | Illegal under antitrust legislation. |
| | C) | Too costly to the company's reputation. |
| | D) | Ineffective. |
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6 | |
Manufacturing costs can be decreased by: |
| | A) | Robots and process-control systems. |
| | B) | Tracking parts and reducing ordering and holding costs. |
| | C) | Controlling investments and cash flow. |
| | D) | Transaction processing and accounting systems. |
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7 | |
Failure data can be used by the supplier to: |
| | A) | Charge costs back to the buyer. |
| | B) | Cut operating costs. |
| | C) | Pinpoint the source of problems. |
| | D) | Reduce tax liabilities. |
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8 | |
As Eastern European economies rebuild, as the European Union takes shape, and as Mexican incomes increase … |
| | A) | Customers will be able to buy more products |
| | B) | Decreased competition will drive up prices |
| | C) | Customers will be able to buy fewer products |
| | D) | Fewer firms will emerge in those markets |
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9 | |
What consists of suppliers, customers, rivals, potential new entrants, substitute products, and sometimes the government? |
| | A) | Internal agents |
| | B) | External agents |
| | C) | Intelligence agents |
| | D) | Special agents |
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10 | |
Who created the "five forces model"? |
| | A) | Potter |
| | B) | Putter |
| | C) | Porter |
| | D) | Pillar |
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11 | |
In the five forces model, four of the forces apply pressure in the direction of which of the following forces? |
| | A) | Threat of new entrants |
| | B) | Bargaining power of buyers |
| | C) | Bargaining power of suppliers |
| | D) | Rivalry among existing competitors |
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12 | |
When a company owns several pieces of the production chain, it is known as: |
| | A) | Retail |
| | B) | Total quality management |
| | C) | Vertical integration |
| | D) | Wholesale |
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13 | |
To a retail outlet, customers are likely to be: |
| | A) | Wholesale firms |
| | B) | Distributors |
| | C) | Individual people |
| | D) | Other retailers |
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14 | |
With most older, slower manufacturing processes, merchants have to place most orders for the Christmas season around: |
| | A) | November |
| | B) | July |
| | C) | March |
| | D) | The previous Christmas |
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15 | |
A fundamental element of total quality management states that: |
| | A) | Quality must be built into every process |
| | B) | Quality must be built into every item |
| | C) | Quality must be built into every process and item |
| | D) | Quality is the sole responsibility of the manager |
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16 | |
Information systems can be used to build electronic ties to suppliers. Which of the following is NOT a common use of these systems? |
| | A) | Marketing to customers |
| | B) | Monitoring quality control |
| | C) | Placing orders |
| | D) | Notifying partners of changes in plans |
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2003 McGraw-Hill Higher Education