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Chapter Outline
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CASE STUDY North West Aerospace315
     Initial Situation 315
Solutions to Problems 317
     Quality of Solutions317
     Acceptance of Solutions319
Changes in Interpersonal Relations 324
     Team Building325
Improved Information Flow 328
Organizational Change 329
PRACTICAL TIPS 334
THE SYSTEMS APPROACH 336
EXERCISES 337
     1. Getting the Car Home337
     2. Case Study Discussion338
     3. Personal Feedback Exercise338
     4. Case Study Discussion338
READINGS: Overview 340
     Reading 8.1 Improving Decisions in an Organization, Norman R. F. Maier 340
     Reading 8.2 Organizational Change Strategies and Tactics, Phylis F. Schlesinger, Vijay Sathe, Leonard Schlesinger, and John P. Kotter 351





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