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1 | |
Which of the following is an example of a valid solution for a problem? |
| | A) | high acceptance, but low quality |
| | B) | high acceptance, and high quality |
| | C) | high quality, but low acceptance |
| | D) | all of the above |
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2 | |
Teams can help corporations increase value by: |
| | A) | increasing cost while reducing function |
| | B) | increasing function while decreasing cost by a proportionally smaller amount |
| | C) | performing the same function at a higher cost |
| | D) | none of the above |
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3 | |
Problems that involve important financial decisions would likely utilize which problem-solving approach? |
| | A) | high quality, but low acceptance |
| | B) | high acceptance, but low quality |
| | C) | high quality and high acceptance |
| | D) | all of the above |
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4 | |
If you were an employer who has to determine vacation schedules for the coming year for all employees, you would likely use which problem-solving approach? |
| | A) | high quality, but low acceptance |
| | B) | high acceptance, but low quality |
| | C) | high quality and high acceptance |
| | D) | all of the above |
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5 | |
Most problems faced by organizations can be solved by using which problem-solving approach? |
| | A) | high quality, but low acceptance |
| | B) | high acceptance, but low quality |
| | C) | high quality and high acceptance |
| | D) | all of the above |
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6 | |
According to Tubbs, which computer company has been very successful because of its use of teams? |
| | A) | Microsoft |
| | B) | Hewlett Packard |
| | C) | Dell |
| | D) | Apple |
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7 | |
Studies of the use of teams in various companies show: |
| | A) | Most people welcome change to get rid of the routine of work. |
| | B) | Most people are resistant to change that they do not control. |
| | C) | Group decision making does not work well in high-profile companies. |
| | D) | none of the above |
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8 | |
The source of the problem faced by the company CH2M Hills was: |
| | A) | the slow filing of reports |
| | B) | the monotony of punching holes in the reports so they could be filed |
| | C) | the lack of an employee break room |
| | D) | a and b |
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9 | |
Which of the following methods does Tubbs suggest can be used to overcome resistance to change? |
| | A) | People will accept changes that they have a part in planning. |
| | B) | People are more motivated to accept change when they are taken out of their comfort zones. |
| | C) | People will accept a new policy as long as it does not have to continue to be revamped after it is put in place. |
| | D) | all of the above |
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10 | |
Given the scenario in which farmers who notice decreasing crop yields are more receptive to farming innovations than those who are prospering, which principle of overcoming change is apparent? |
| | A) | People will accept change that they have a part in planning. |
| | B) | Change will be accepted if people do not feel insecure in the process. |
| | C) | Changes will be more easily accepted when people are involved in gathering facts that indicate the need for change. |
| | D) | Greater acceptance and commitment result when changes are open to revision. |
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11 | |
In the example of employees resisting the company's use of a new computer system for fear it will eliminate their jobs, which issue of resistance to change is apparent? |
| | A) | People will accept change that they have a part in planning. |
| | B) | Change will be accepted if people do not feel insecure in the process. |
| | C) | Changes will be more easily accepted when people are involved in gathering facts that indicate the need for change. |
| | D) | Greater acceptance and commitment result when changes are open to revision. |
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12 | |
How does a person normally assume a leadership position in a self-managing team? |
| | A) | The person actively seeks the role by flattering other members. |
| | B) | The person is elected by the team. |
| | C) | Management appoints this person. |
| | D) | none of the above |
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13 | |
Which of the following are valid explanations for management's decision to initiate a self-managing work concept? |
| | A) | a desire for additional productivity |
| | B) | a desire to reduce conflicts |
| | C) | a desire to improve job quality |
| | D) | all of the above |
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14 | |
Which of the following represent benefits for using the team approach? |
| | A) | Teams are flexible. |
| | B) | Teams adapt well to change. |
| | C) | Employees report higher job satisfaction. |
| | D) | all of the above |
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15 | |
Which of the following statements about cohesiveness is accurate? |
| | A) | Cohesive groups always have higher productivity. |
| | B) | Cohesiveness creates greater harmony between groups. |
| | C) | Cohesiveness increases members' loyalty inside the group. |
| | D) | all of the above |
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