Robert (Bob) W. Lucas

Bob Lucas holds dual roles as and President of Creative Presentation Resources—a creative training and products company, and he is founding Managing Partner for Global Performance Strategies, LLC—an organization specializing in performance-based training, consulting services, and life planning seminars.

Bob has extensive experience in human resources development, management and customer service over the past three decades in a variety of organizational environments. This background gives him a real-world perspective on the application of theory he has studied and used for several decades. He is certified in a variety of programs from various national and international training organizations. He is also Inscape Publishing (formerly Carlson Learning) product distributor and instructor.

Bob focuses on assisting organizations and individuals develop innovative and practical strategies for improved workplace performance. His areas of expertise include presentation skills, training and management program development, train-the-trainer, interpersonal communication, adult learning, customer service, and employee and organizational development.

Currently, Bob serves on the board of directors for the Central Florida Safety Council. Additionally, he was formerly the President of the Central Florida Chapter of the American Society for Training and Development and served on the board for the Metropolitan DC and Suncoast chapters of that organization.

In addition to giving regular presentations to various local and national groups and organizations, Bob serves as an adjunct faculty member for Webster University. In that position, he teaches organizational and interpersonal communication, diversity and Introduction to Training & Development.

Listed in the Who's Who in the World, Who's Who in America and Who's Who in the South & Southeast for a number of years, Bob is also an avid writer. Published works include: The Creative Training Idea Book: Inspired Tips & Techniques for Engaging and Effective Learning; The BIG Book of Flip Charts; How to be a Great Call Center Representative; Customer Service Skills & Concepts for Success; Job Strategies for New Employees; Communicating One-to-One: Making the Most of Interpersonal Relationships; Coaching Skills: A Guide for Supervisors; Effective Interpersonal Skills; Training Skills for Supervisors; and Customer Service: Skills and Concepts for Business. Additionally, he has been a contributing author for the Annual: Developing Human Resources series by Pfeiffer & Company since 1992 and to the HRHandbook by HRD Press.

Bob has earned a Bachelor of Science degree in Law Enforcement from the University of Maryland and a Master of Arts degree with a focus in Human Resources Development from George Mason University in Fairfax, Virginia. He is currently enrolled in the Master of Arts program in Human Resource Management at Webster University.