This interesting video collection captures real-life customer service managers responding to critical real-world situations, allowing viewers the opportunity to see learned concepts in action. In this set of videos the interactions are not scripted, and therefore, make the footage much more realistic.

Here are portions of two sample clips from the collection.

The MegaPlex Theater: Sample Clip

(12292.0K) Click the above to load and view this video clip.

<a onClick="window.open('/olcweb/cgi/pluginpop.cgi?it=jpg::::/sites/dl/free/0072938056/147626/video01.jpg','popWin', 'width=NaN,height=NaN,resizable,scrollbars');" href="#"><img valign="absmiddle" height="16" width="16" border="0" src="/olcweb/styles/shared/linkicons/image.gif"> (7.0K)</a>

Hypertec Clothing: Sample Clip

(24012.0K) Click the above to load and view this video clip.

<a onClick="window.open('/olcweb/cgi/pluginpop.cgi?it=jpg::::/sites/dl/free/0072938056/147626/video02.jpg','popWin', 'width=NaN,height=NaN,resizable,scrollbars');" href="#"><img valign="absmiddle" height="16" width="16" border="0" src="/olcweb/styles/shared/linkicons/image.gif"> (7.0K)</a>