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Juran's Quality Planning and Analysis for Enterprise Quality, 5/e
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Table of Contents

Introduction: A Roadmap for Change
Part I: Foundation
     1. Basic Concepts
    2. Companywide Assessment of Quality
    3. Quality Improvement and Cost Reduction
    4. Operational Quality Planning and Sales Income
    5. Quality Control
Part II: Managerial Concepts
    6. Process Management
    7. Organization for Quality
    8. Strategic Quality Management
    9. Developing a Quality Culture
Part III: Functional Applications
    10. Understanding Customer Needs
    11. Designing for Quality
    12. Supply Chain Management
    13. Operations-Manufacturing Sector
    14. Operations-Service Sector
    15. Inspection, Test, and Measurement
    16. Quality Assurance Audits
Part IV: Statistical Techniques
    17. Basic Concepts of Statistics and Probability
    18. Statistical Tools for Analyzing Data
    19. Statistical Tools for Designing for Quality
    20. Statistical Process Control
Appendix I: Supplementary Problems Using MINITAB
Appendix II: Study Guide Examples of Certification Examination Questions and Answers
Appendix III: Tables
Name Index
Subject Index




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