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| 1 | |
Of the following, which is best described as a small number of individuals with complimentary skills, who are committed to a common purpose, and who hold themselves mutually accountable? |
| | A) | Group |
| | B) | Free riders |
| | C) | Nonconforming high performers |
| | D) | Task facilitators |
| | E) | Team |
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| 2 | |
At the Golden Gloves Store, the newest organizational goal established by its upper level management is to initiate high-performance teams for providing improved service to its customers. What would be the optimal size of the new teams at this company in order to maximize on their effectiveness? |
| | A) | 1-3 |
| | B) | 6-9 |
| | C) | 5-12 |
| | D) | 4-9 |
| | E) | 8-12 |
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| 3 | |
All of the following would be considered desirable characteristic of teams except _____. |
| | A) | mutual accountability |
| | B) | shared leadership responsibilities |
| | C) | decisions based on consensus |
| | D) | directive leader |
| | E) | displays synergy |
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| 4 | |
There are several skills necessary to effectively manage a team. Which of the following would not be a vital skill for a manager of teams to possess? |
| | A) | Conflict management skills |
| | B) | Handling difficult individuals skills |
| | C) | Negotiation skills |
| | D) | People skills |
| | E) | Financial skills |
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| 5 | |
Characteristics of work groups are different than those of a team. Of the following, which one is not a characteristic of a work group? |
| | A) | Individual accountability |
| | B) | Shared leadership |
| | C) | Delegation |
| | D) | Individual work products |
| | E) | Single focused leader |
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| 6 | |
A/An _______ is a value-adding, value creating activity such as product development or order fulfillment. |
| | A) | business process |
| | B) | cohesiveness |
| | C) | norm |
| | D) | interdependence |
| | E) | cooperative behavior |
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| 7 | |
Which of the following type of teams is responsible for producing an entire product, component, or service and is formalized as part of the organization's overall structure? |
| | A) | Virtual teams |
| | B) | Self-regulating teams |
| | C) | Parallel teams |
| | D) | Self-managed teams |
| | E) | Project teams |
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| 8 | |
Sandra is a member of a team at her work. She is representing the finance department with her contributions to the team. Her current assignment is to begin in May and be completed by July. At that time, Sandra will move into another team. Of the following, which is most probably the type of team Sandra is involved in? |
| | A) | Project |
| | B) | Parallel |
| | C) | Self-managed |
| | D) | Process |
| | E) | Problem-solving |
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| 9 | |
Which one of the following teams is comprised of members who only have to devote a part-time commitment to the task at hand? |
| | A) | Process team |
| | B) | Project team |
| | C) | Special purpose team |
| | D) | Self-managed team |
| | E) | Virtual team |
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| 10 | |
Parallel teams make important contributions to an organization. For example, Taylor is currently involved with a parallel team at his workplace. Taylor and the other team members work together to diligently solve and resolve employee relations problems. The type of parallel team segment that he is involved with is probably referred to as ______. |
| | A) | a selection committee |
| | B) | a suggestion team |
| | C) | a safety team |
| | D) | a process team |
| | E) | a grievance committee |
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| 11 | |
Katie utilizes her computer to assist with the performance of her job responsibilities. She and her team members videoconference every day to discuss the latest developments on the project. Katie is most probably a member of a _______ team. |
| | A) | process |
| | B) | project |
| | C) | virtual |
| | D) | self-managed |
| | E) | reality |
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| 12 | |
Corey's team is undergoing some moments of tense conflict. The various members are voicing their individual opinions about the best methodology to complete the current project. Mark's team is probably in the _____ stage of its development. |
| | A) | storming |
| | B) | forming |
| | C) | performing |
| | D) | norming |
| | E) | adjourning |
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| 13 | |
All of the following are considered to be normal stages of team development except ________. |
| | A) | performing |
| | B) | forming |
| | C) | resolving |
| | D) | storming |
| | E) | adjourning |
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| 14 | |
Of the following, which is not a way team members enact the task-facilitating role? |
| | A) | Direction giving |
| | B) | Coordinating |
| | C) | Information seeking |
| | D) | Summarizing |
| | E) | Information taking |
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| 15 | |
The relationship-building role involves all of the following except _______. |
| | A) | supporting |
| | B) | tension building |
| | C) | facilitating |
| | D) | energizing |
| | E) | harmonizing |
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| 16 | |
Kyle's primary purpose to his team is to sustain the harmony between team members. His relationship-building role within his team would involve all of the following except ________. |
| | A) | energizing |
| | B) | summarizing |
| | C) | tension relieving |
| | D) | facilitating |
| | E) | supporting |
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| 17 | |
All of the following are considered true statements regarding team leaders except _______. |
| | A) | leaders help teams progress through the stages of development |
| | B) | leaders deal with individuals who cause problems |
| | C) | leaders act similar to a coach |
| | D) | leaders select the team members |
| | E) | leaders help members balance task-facilitating roles |
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| 18 | |
Of the following, all would be considered effective methodologies for conducting ones-self as a team leader except ________. |
| | A) | taking care of the team members |
| | B) | sharing power with members |
| | C) | effectively communicating with the team |
| | D) | learning to relax |
| | E) | making decisions without collaboration with members |
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| 19 | |
The various members of an effective team possess several behavioral characteristics. Which of the following is not one of these characteristics? |
| | A) | Promote cohesiveness |
| | B) | Exhibit interdependence |
| | C) | Autonomous |
| | D) | Trust |
| | E) | Cooperate |
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| 20 | |
The extent to which team members feel a high degree of camaraderie, team spirit, and sense of unity is best referred to as _______. |
| | A) | facilitation |
| | B) | cohesiveness |
| | C) | persuasion |
| | D) | trust |
| | E) | interdependence |
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| 21 | |
The extent to which team members depend on each other to accomplish tasks is called interdependence. Of the following, which one is not considered a type or characteristic of interdependence? |
| | A) | Sequential |
| | B) | Pooled |
| | C) | Reciprocal |
| | D) | Cooperative |
| | E) | Hands-off |
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| 22 | |
_________ is a series of hand-offs of work flow between team members in which output of one team member becomes the input of the next team member, and so forth. |
| | A) | Sequential interdependence |
| | B) | Pooled interdependence |
| | C) | Interdependence |
| | D) | Reciprocal interdependence |
| | E) | Cooperative interdependence |
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| 23 | |
Trust can be created among team members by all of the following except which one? |
| | A) | Avoiding acting purely out of self-interest |
| | B) | Communicating openly |
| | C) | Sharing credit with others |
| | D) | Individualizing the competitive incentives |
| | E) | Reciprocating help from teammates |
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