 | Operations Management
Chapter 17 Key Objectives
- Define operations management and its three stages: inputs, transformation, and disposition.
- Describe how operations management ensures supplies of inputs and an efficient production system.
- Use the tools of operations management, including the Gantt charts, PERT networks, and statistical process tools.
- Explain the role quality management plays in the operations management process.
- Understand and apply the principles of quality management, kaizen, just-in-time manufacturing, and kanban to the production process.
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