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Multiple Choice Quiz
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1
All of the following statements depict operations management with the exception of:
A)Operations management is closely related to financial management.
B)It is the process of transforming inputs into products.
C)OM is the process utilized to obtain materials or ideas.
D)OM principles can be applied to numerous departments.
E)Operations management is closely tied to strategic management.
2
There are various stages associated with the operations management process. Which one of the following is not one of the stages?
A)Delivering the output
B)Controlling the conversion processes
C)Providing the product to the user
D)Assessing the consumer feedback
E)Acquiring inputs
3
The foundation of operations management is _______.
A)organizing
B)motivating
C)planning
D)leading
E)controlling
4
Several types of management decisions are an integral part of operations management. Of the following, which is not considered to play a vital role to this process?
A)Do we make or buy the product?
B)What is the level of need for the product?
C)Who is our product market?
D)Who originally conceptualized the product?
E)Will we gain competitive advantage with the product?
5
A make-buy analysis assists decision makers with deriving an answer regarding the potential benefit of outsourcing. Which of the following questions is not answered by this analysis?
A)What do consumers prefer?
B)Will we lose or gain competitive advantage if we outsource?
C)What is the difference in costs, make versus buy?
D)Is the product suitable for outsourcing?
E)What rationales are behind the decision to outsource?
6
Operations management decisions involve _____, which is defined as the design and location of an operation. .
A)process
B)capacity
C)facilities
D)layout
E)outputs
7
Organizations require a sufficient supply of inputs. Of the following, which one is not considered an input?
A)Work conditions
B)Labor
C)Information
D)Energy
E)Materials
8
__________ is the process of analyzing the design to determine the materials and parts that are required in the production process.
A)Inventory
B)MRP
C)Conversion
D)PERT
E)Load charting
9
When an operations manager determines that supplies must be reordered every month, it is an example of a/an _______.
A)just-in-time inventory system
B)fixed-point reordering system
C)optimum inventory system
D)fixed-interval reordering system
E)open-interval reordering system
10
All of the following are factual about an organization's conversion process except __________.
A)this is the second stage of operations management
B)the process increases the product's costs
C)it creates a better product for the same cost
D)the product's inputs are converted into the final product
E)specialized software can help implement the process
11
Process design begins with a thorough analysis of the general operation itself as well as an analysis of all of the following except _____.
A)every major step
B)the amount of time involved with each step
C)the flow of steps
D)the relationship of the steps to one another
E)the department that controls the first step
12
Utilizing several tools can assist analysis of a process and its steps. Of the following, which is not tool to assist this analysis process?
A)Program evaluation and review technique
B)PERT network
C)MBWA
D)Gantt chart
E)Load chart
13
The manner in which equipment and employees are grouped and organized can affect the efficiency of the production system. Of the following, which one is not a recognized facilities layout?
A)Product layout
B)PERT network
C)Process layout
D)Fixed- position layout
E)Assembly line
14
Operations management is considered a continuous function. The systems need to be monitored and improved. Benchmarks are used to evaluate the production process in several ways with the exception of ________.
A)acceptance sampling
B)total factor productivity
C)order release/review activity
D)partial productivity
E)statistical process control
15
Statistical Process Control tools include all but which one of the following?
A)Pareto analysis
B)Process flow analysis
C)Cause and effect diagrams
D)ORR activity
E)Check sheets
16
______ plot data collected over time across a set of limits for the upper and lower boundaries of acceptable performance.
A)Check sheets
B)Control charts
C)Process capability measures
D)Process flow analysis
E)Pareto Analysis
17
The equation for total factor productivity is:
A)Outputs divided by all inputs
B)Outputs divided by outgoing materials
C)All inputs divided by outputs
D)Incoming Materials divided by work-in-progress materials
E)Outputs divided by cost of labor
18
ORR activities include all but which one of the following?
A)Evaluate the order through the process
B)Evaluate each individual involved
C)Create order documentation
D)Material checking
E)Load leveling
19
Which of the following is not considered an effective and efficient manner with which to manage quality?
A)Benchmarking
B)Just-in-time
C)Kaizen
D)Quality management
E)Process reengineering
20
All of the following are steps that make up the quality approach according to Deming except:
A)Plan
B)Evaluate
C)Do
D)Check
E)Act
21
_______ is the difference between what customers want and what they actually get from the company.
A)Customer gap
B)Production gap
C)Product gap
D)Quality gap
E)Service gap
22
Which of the following characteristics would not be related to cost-effective performance in a large service organization?
A)Task autonomy
B)Unambiguous tasks
C)Job satisfaction
D)Few restrictions of innovation
E)A continuous learning culture
23
Kanban, which originated in Japan, is a form of ________.
A)PERT networks
B)TQM
C)JIT systems
D)Process reengineering
E)Kaizen





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