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| 1 | |
The Tire Corporation is aware that significant problems are occurring within its production departments. It realizes that competitors are successfully utilizing more modern machinery and processes to better satisfy their customers. The Tire Corporation is currently implementing the necessary steps to upgrade its processing machines in order to resolve the problems it is facing. This is an example of an organization engaging in _____. |
| | A) | decision making |
| | B) | strategic planning |
| | C) | problem identification |
| | D) | fact finding |
| | E) | benchmarking |
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| 2 | |
Jerome currently holds a management position at Dynamic Corporation. He is excellent at time management and does not hesitate to delegate tasks to subordinates. Jerome feels the most challenged and performs at his best level when unique problems arise at his company. He is most often one of the first managers to come up with an effective resolution for the problem. Which of these can be stated of Jerome? |
| | A) | Jerome is excellent with programmed decisions. |
| | B) | Jerome relies too heavily on the work of others. |
| | C) | Jerome is apparently risk averse. |
| | D) | Jerome excels at deriving nonprogrammed decisions. |
| | E) | Jerome is an excellent resource allocation manager. |
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| 3 | |
All of the following are characteristics of management decision making except _____. |
| | A) | Conflict |
| | B) | Strategizing |
| | C) | Uncertainty |
| | D) | Crisis |
| | E) | Scope |
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| 4 | |
Mark has just received each and every one of the necessary statistics on the proposed new purchases for his organization. His staff has provided him with all the necessary information on how these purchases will impact the business. Mark is now ready to render his decision about them. It could be stated that Mark will be making his decision under conditions best referred to as ______. |
| | A) | uncertainty |
| | B) | risk |
| | C) | certainty |
| | D) | risk avoidance |
| | E) | programmability |
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| 5 | |
Of the following, which is best described as being the level of uncertainty as to the outcome of a management decision? |
| | A) | Risk taking |
| | B) | Risk avoidance |
| | C) | Scope |
| | D) | Risk |
| | E) | Conflict |
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| 6 | |
Of the following organizations, which would you surmise to be most likely to avoid risk taking? |
| | A) | Social Security Administration |
| | B) | Microsoft |
| | C) | IBM |
| | D) | Ben's Computer and Software Store |
| | E) | SAS Software |
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| 7 | |
Will's department disagrees with the funding offered by Michael's department for the new project. This disagreement is halting the project being undertaken by the organization. It can be stated there is __________ occurring in the decision making process. |
| | A) | decision scope |
| | B) | crisis |
| | C) | risk avoidance |
| | D) | programmability |
| | E) | conflict |
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| 8 | |
Gina has implemented a new decision at her company. Her decision encompasses marketing her products to overseas markets during the next five years. This decision is projected to bring in $20 million in profits during that time frame. Gina believes this decision will move her organization into one of the top five positions within the industry. Alexis has most probably made a/an __________ decision. |
| | A) | operational |
| | B) | rational |
| | C) | strategic |
| | D) | tactical |
| | E) | cross-cultural |
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| 9 | |
Bob's work team takes care of handling supplies and part for the entire department. This team maintains a strong supporting focus on providing quality customer care. Which of the following is most likely to be the type of decisions the members of Bob's team make? |
| | A) | Operational |
| | B) | Strategic |
| | C) | Nonprogrammed |
| | D) | Tactical |
| | E) | Programmed |
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| 10 | |
Which of the following would most probably not be considered a crisis situation if it were to take place within an organization? |
| | A) | The organization is about to announce immediate closure of all operations. |
| | B) | The cause of the computer shutdown problem is discovered and repaired. |
| | C) | The organization must be prepared to respond to an external event that has occurred by the next day. |
| | D) | Upper management is planning to cut wages in all departments by 50% next week. |
| | E) | Sabotage has occurred within the main corporate headquarters. |
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| 11 | |
A decision made during times of crisis is likely to possess all but which of the following characteristics? |
| | A) | Risk |
| | B) | Uncertainty |
| | C) | Nonprogrammability |
| | D) | Long decision scope |
| | E) | Challenge |
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| 12 | |
All of the following except ______ are considered stages in the decision making process. |
| | A) | generating alternative solutions |
| | B) | rationalizing the problem |
| | C) | implementing the decision |
| | D) | evaluating results |
| | E) | diagnosing the problem |
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| 13 | |
A/An ________ is a special type of problem that requires committing resources in order to improve company performance. |
| | A) | coalition |
| | B) | optimization |
| | C) | alternative solution |
| | D) | strategic decision |
| | E) | opportunity |
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| 14 | |
Joe is in the process of conducting an examination of the alternative solutions that have been prepared by his team. He is most focused on such items as the total project costs involved, the potential for future revenue generation, and the specifications needed to manufacture the new product. Joe is basing his final decision on _________ versus ________. |
| | A) | quality, independence |
| | B) | acceptance, quality |
| | C) | quality, acceptance |
| | D) | quantitative information, qualitative information |
| | E) | qualitative information, quantitative information |
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| 15 | |
Renee's company has decided to hire James. James fits all the requirements of the position except he does not possess the MBA degree the organization initially desired. Renee understands her company simply does not have the time or financial resources to engage in a further search for a better candidate. Renee's company is engaging in _______ with its actions. |
| | A) | optimizing |
| | B) | satisficing |
| | C) | capitalizing |
| | D) | benchmarking |
| | E) | programmability |
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| 16 | |
Drew has reached a final decision on the new production process and his company is ready to put it into practice. Which of the following would be the step of the decision making process that Jared and his company are engaging in? |
| | A) | Selection |
| | B) | Evaluation |
| | C) | Implementation |
| | D) | Optimization |
| | E) | Identification |
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| 17 | |
Organizational decisions are influenced by several factors. Of the following list, which one would not be considered a primary influencing factor? |
| | A) | Emotions |
| | B) | Illusion of control |
| | C) | Coalitions |
| | D) | Awareness of biases |
| | E) | Organizational politics |
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| 18 | |
When Steve exercises his power to control resources and influence policies at Footballs-R-Us, he is using _______. |
| | A) | coalitions |
| | B) | organizational politics |
| | C) | referent power |
| | D) | a strategic decision |
| | E) | a tactical decision |
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| 19 | |
With every decision she renders, Wanda is absolutely certain she can control all activities and conditions associated with her decision. It could be said Wanda is under the _____. |
| | A) | satisficing effect |
| | B) | illusion of control |
| | C) | optimizing control |
| | D) | bounded rationality of the decision |
| | E) | groupthink effect |
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| 20 | |
In what model do managers have some preselected solutions or skills for which they are searching for problems to fix? |
| | A) | Administrative model |
| | B) | Problem solving model |
| | C) | Garbage can model |
| | D) | Satisficing model |
| | E) | Personal decision making model |
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| 21 | |
Which of the following is not a category of decision style? |
| | A) | Directive style |
| | B) | Managerial style |
| | C) | Analytical style |
| | D) | Conceptual style |
| | E) | Behavioral style |
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| 22 | |
The Jenkins and Minnick Firm utilizes group decision making in its decision process. Of the following, which one would not be considered a benefit this firm achieves from using group decision making? |
| | A) | Different perspectives |
| | B) | Increased acceptance |
| | C) | Goal displacement |
| | D) | Greater comprehension |
| | E) | Greater pool of knowledge |
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| 23 | |
Which of the following is the management style that identifies problems before they become critical and sets plans for problem resolution on a daily and weekly basis? |
| | A) | Proactive management |
| | B) | Reactive management |
| | C) | Delegation |
| | D) | Brainstorming |
| | E) | Delphi technique |
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