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Learning Objective
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After studying this chapter, you will be able to:
1. Describe formal and informal work groups.
2. Define group norms.
3. Explain group cohesiveness.
4. Define group conformity.
5. Define groupthink.
6. Understand the concept of team building.
7. Explain idiosyncrasy credit.
8. List the four phases in the life of teams.
9. Describe a quality circle.
10. Explain self-directed work teams.





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