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Multiple Choice Quiz
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1.
Which of the following is not a factor that affects the cohesiveness of informal work groups?
A)Outside pressures
B)Size
C)Communication
D)Education
E)Success
2.
_______ is the degree to which group members accept and follow group norms.
A)Group size
B)Groupthink
C)Group pressure
D)Group stability
E)Group conformity
3.
Which of the following occurs when group members lose their ability to think as individuals and conform at the expense of their good judgment?
A)Groupthink
B)Group conformity
C)Group cohesiveness
D)Idiosyncrasy credit
E)Group norms
4.
_______ holds that because managers are members of overlapping groups, they link formal work groups to the total organization.
A)The Hawthorne effect
B)Team building effect
C)The linking-pin concept
D)The idiosyncrasy credit
E)Group conformity
5.
_______ is(are) essential among group members and between groups and management.
A)Trust
B)Conformity
C)Equal education levels
D)Cliques
E)The same perspectives
6.
Which of the following is not a way managers can encourage group cohesiveness?
A)Create clear goals
B)Isolate group members from each other
C)Select group members carefully
D)Keep groups small
E)Inspire group competition
7.
What occurs when individuals who have played a significant role in a group are allowed some freedom within the group?
A)Groupthink
B)Individualism
C)Quality circles
D)Idiosyncrasy credit
E)Lack of trust
8.
Quality circles have all of the following benefits except they
A)may solve problems that have been around for years.
B)encourage communication.
C)encourage trust.
D)may take some of the supervisor's work, allowing for the position to be eliminated.
E)are an inexpensive way to provide employees with training while giving them a sense of control over their work lives.
9.
If the supervisor supports the informal work group in its legitimate claims to higher levels of management,
A)top management will automatically give its support to that group.
B)the group is likely to give its support to the supervisor in return.
C)that group will be asked to work together on more important projects.
D)those group members will be more likely to be chosen for promotions.
E)the group will get much respect from other employees.
10.
Which of the following is a guideline to promoting positive contributions from informal groups?
A)Encourage group participation in decision making.
B)Set unachievable goals so that the group has to work hard together to try to reach those goals.
C)Attempt to provide individual rewards.
D)Support individual group members' ideas when possible.
E)Set obstacles so the group will work together to get past the obstacles.





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