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Multiple Choice Quiz
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1.
Which of the following is not a usual stage of conflict?
A)Conflict aftermath
B)Felt conflict
C)Intentional conflict
D)Perceived conflict
E)Latent conflict
2.
_______ occurs when people feel that something is stopping them from achieving goals that they would like to achieve.
A)A barrier
B)Frustration
C)Conflict
D)Goal tending
E)Competition
3.
By making a decision and eliminating the source of the conflict, _______ conflict can generally be resolved.
A)interpersonal
B)intrapersonal
C)structural
D)goal
E)political
4.
All of the following, except _______, are types of structural conflict.
A)ambiguities
B)mutual dependence of departments
C)communication barriers
D)dependence on common resources
E)similar goals
5.
Conflict arising from communication barriers is often encountered in situations involving
A)international business.
B)branch offices.
C)a diverse workforce.
D)services rather than products.
E)politics.
6.
Supervisors can use all of the following strategies in dealing with interpersonal conflicts except
A)confrontation.
B)withdrawing.
C)ignoring the conflict.
D)compromise.
E)profiling.
7.
Which of the following has proven to be the most effective and lasting method for resolving conflict?
A)Compromise
B)Forcing a solution
C)Withdrawing
D)Confrontation
E)Smoothing over or pretending conflict doesn't exist
8.
_______ occurs when an employee loses interest in and motivation for doing the job.
A)Burnout
B)Competition
C)Conflict
D)Productivity
E)Job enrichment
9.
All of these are actions that can be taken to reduce the amount of job-related stress experienced by their employees except
A)shortening hours of direct contact with customers.
B)clearly defining employee jobs.
C)actively involving employees in the decision-making processes.
D)giving the employees more work to occupy their time.
E)introducing early retirement programs.





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