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| 1.
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Which of the following is not considered to be an expected decision? |
| | A) | Salary and promotion recommendations |
| | B) | Assignment of a new piece of equipment |
| | C) | An employee expresses fear of a new machine and refuses to work on it |
| | D) | Recommendation concerning the hiring of a new job applicant |
| | E) | Approval of vacation requests |
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| 2.
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Supervisory decisions covered by organizational policies, procedures, and rules are _______ decisions in that established guidelines must be followed in arriving at the decision. |
| | A) | nonprogrammed |
| | B) | unique |
| | C) | one-time, one-shot |
| | D) | novel |
| | E) | programmed |
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| 3.
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All of the following are steps recommended for making decisions except |
| | A) | follow up. |
| | B) | gather and organize facts concerning identified alternatives. |
| | C) | be alert to indications and symptoms of problems. |
| | D) | identify possible alternatives. |
| | E) | collect facts and do not redefine the problem. |
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| 4.
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The hardest part of making a decision is |
| | A) | defining just what the decision problem is. |
| | B) | implementing the chosen alternative. |
| | C) | evaluating possible alternatives. |
| | D) | collecting facts. |
| | E) | choosing the best alternative. |
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| 5.
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Which step in the decision making process involves a comparison of their costs, the time required to implement them, and their expected end results, and an evaluation of how the alternative would affect other areas of the business? |
| | A) | Gathering Facts |
| | B) | Implementation |
| | C) | Choosing an alternative |
| | D) | Evaluating alternatives |
| | E) | Follow up |
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| 6.
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After the final decision has been made, the supervisor should take all of the followings necessary steps, except _______, to implement it. |
| | A) | identifying potential problems |
| | B) | make it public knowledge |
| | C) | assigning responsibilities |
| | D) | communicating the timetable to be followed |
| | E) | outlining the types of control to be used |
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| 7.
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When the drive to achieve consensus among group members becomes so powerful that it overrides independent, realistic appraisals of alternative actions, _______ occurs. |
| | A) | nominal group technique |
| | B) | brainstorming |
| | C) | groupthink |
| | D) | delphi error |
| | E) | synectics |
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| 8.
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Which of the following is not a trap that supervisors may fall into when making decisions? |
| | A) | Creating crisis situations |
| | B) | Consulting with others |
| | C) | Delaying decisions too long |
| | D) | Failing to utilize precedents and policies |
| | E) | Never admitting a mistake |
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| 9.
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All of the following are characteristics of creative people except |
| | A) | persistence. |
| | B) | a positive self-image. |
| | C) | thrill-seeking tendencies. |
| | D) | having a youthful curiosity throughout their lives. |
| | E) | conformity. |
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| 10.
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_______ uses metaphorical thinking to "make the familiar strange and the strange familiar." |
| | A) | Brainstorming |
| | B) | Synectics |
| | C) | Nominal group technique |
| | D) | Problem solving |
| | E) | Groupthink |
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