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| 1.
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Which of the following is a type of environmental change that affects supervisors? |
| | A) | Rules |
| | B) | Robots |
| | C) | Products/services sold |
| | D) | Laws |
| | E) | Reorganization |
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| 2.
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All of the following, except _______, are some of the most frequently encountered barriers of change. |
| | A) | fear of the unknown |
| | B) | inconvenience |
| | C) | fear that skills and expertise will be required |
| | D) | threats to interpersonal relations |
| | E) | threat to job or income |
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| 3.
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All of these are suggestions for reducing resistance to change except |
| | A) | avoiding threats. |
| | B) | discussing upcoming changes. |
| | C) | making sure the changes are reasonable. |
| | D) | implementing the changes in the most logical place. |
| | E) | excluding employees from the change process. |
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| 4.
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The supervisor who attempts to implement change through the use of _______ is taking a negative approach likely to decrease employee trust. |
| | A) | threats |
| | B) | involvement |
| | C) | incentives |
| | D) | trust |
| | E) | reasonable changes |
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| 5.
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The supervisor should always begin the implementation by explaining _______ to the employees once a specific change has been singled out for implementation. |
| | A) | the time schedule |
| | B) | the three A's and two B's |
| | C) | the implementation costs |
| | D) | management's expectations |
| | E) | the five W's and an H |
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| 6.
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Usually the longer it takes to implement a change, the greater the negative impact there is on |
| | A) | trust, performance, and loyalty. |
| | B) | productivity, performance, and morale. |
| | C) | loyalty, productivity, and communication. |
| | D) | communication, morale, and support. |
| | E) | performance, trust, and support. |
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| 7.
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Kurt Lewin contributed significantly to our understanding of the change process by developing his _______ in the late 1940s. |
| | A) | MBO process |
| | B) | Resistance Theory |
| | C) | performance analysis |
| | D) | Field Force Analysis theory |
| | E) | Change Implementation theory |
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| 8.
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Which of the following is an approach for overcoming resistance to change? |
| | A) | Education + evaluation |
| | B) | Explicit + implicit coercion |
| | C) | Co-optation + bipartition |
| | D) | Communication + dictation |
| | E) | Disagreement + agreement |
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| 9.
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_______ involves coming up with new ideas, whereas _______ involves implementing the new idea. |
| | A) | Creativity; innovation |
| | B) | Innovation; change |
| | C) | Brainstorming; action |
| | D) | Creativity; support |
| | E) | Innovation; manipulation |
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| 10.
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Which of the following is not a principle for organizations that successfully innovate? |
| | A) | An organization must work constantly on improving its climate for innovation. |
| | B) | Innovation must include systematic, organized, and continual search for new opportunities. |
| | C) | An organization should consult with a specialist before the innovation process begins. |
| | D) | An organization's approach to innovation must be comprehensive. |
| | E) | Organizations must involve everyone in the innovation process. |
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