New Features:

• New coverage of nonverbal communications and their importance in business.
• Updated technology aspect of business communication--including an entire new section on Voice over Internet Protocol (VoIP), updated information on e-commerce, and using the Internet in communication.
• Expanded information on preparing for and delivering presentations.
• The latest guidelines for electronic résumés and updates to standard résumé styles.
• Previous Stories from the Real World Unit Openers. Each of the real-world stories from the previous edition are available the Web site. This gives instructors the option of using more real-world applications, a key feature in business communication courses.
• Internet Activities (CEC Online and Internet Quest) have been moved to the Web site.
• Unit Closers and Chapter Reviews have been moved to the Web site.
• Case Studies , scenarios providing students the opportunity to analyze a situation and then propose a solution, evaluate a proposal, or make a decision have been moved to the Web site.

Retained Features:

• Stories from the Real World – Unit Openers . Each unit has a real-world story opener with critical thinking questions.
• Chapter Openers. Each chapter opener has a Workplace Connection feature that provides a link between the theoretical and practical.
• Key Terms. Key terms are listed in the beginning of each section and then recapped at the end of each section.
• End-of-Section Materials. At the end of each section, students will find Discussion Points , Editing Practices , and Practical Applications to reinforce the material just covered.
• Team Activities are included at the end of each chapter.
• Communicating in Your Career offers students a chance to enhance their occupational communication.
• Going Global is an introduction to multicultural aspects of business communication.
• Digital Data is designed to highlight the use of new technology for communication purposes.
• Ethics in Action alerts students to ethical or legal issues in business communication.
• Thinking Critically asks questions that require more advanced thinking skills such as interpretation, analysis, comparison, making judgments, or applying concepts.
• Memory Hooks offer students a way to easily learn common concepts.
• OOPS! Features show common mistakes that can be easily avoided.
• Self Assessments give students the opportunity to recap what they have learned.