Chapter 6 Assessing Conflicts 178
Introduction to Assessment
Systems Theory: An Organizing
Framework
Identifying Conflict Patterns
System Patterns
Metaphoric/Dramatic Analysis
Drawing Coalitions—Who Is In, Who Is Out?
Principle #1: Coalitions Begin for Good Reasons
Principle #2: Coalitions and Counter-Coalitions Become
Self-Justifying
Principle #3: Coalitions Become the Problem
Principle #4: Clarify Coalitions by Drawing Them
Principle #5: Coalitions Predict Future Conflict
Principle #6: Change a System by Softening the Coalitions
Conflict Triangles
System Rules
Microevents
Observation and Interviews
Comprehensive Assessment Guides
Wilmot-Hocker Conflict Assessment Guide
The Difficult Conversations Guide
Summary
Key Terms
Review Questions
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