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Learning Outcomes
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After completing this chapter, you should be able to:

1. Describe the three decision-making styles and know which style is preferred.

2. List the five steps in the decision-making model.

3. Describe five techniques for generating creative alternatives.

4. Explain the advantages and disadvantages of group decision making.

5. Describe the normative leadership model.

6. Define the following 14 key terms (in order of appearance in the chapter):

problem

brainstorming

problem solving

synetics

decision making

nominal grouping

decision-making model

consensus mapping

cost–benefit analysis

Delphi technique

creativity

devil's advocate technique

stages in the creative process

normative leadership model






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