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| 1 | |
Which among the following is an organizational development technique? |
| | A) | Exit interview |
| | B) | Quality circle |
| | C) | Organizational restructuring |
| | D) | Team building |
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| 2 | |
Which of the following statements is true with respect to training and development? |
| | A) | Training is the process of developing the ability to perform both present and future jobs. |
| | B) | Development is the process of developing the necessary skills to perform the present job. |
| | C) | Training is used to develop technical skills of non-managers |
| | D) | Development is used to develop technical skills of non-managers. |
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| 3 | |
Determining the best appraisal method depends on the objectives of the system. For developmental objectives, the ____ and the _____ work well. |
| | A) | narrative method, ranking method |
| | B) | narrative method, rating scale method |
| | C) | critical incidents file, rating scale method |
| | D) | critical incidents file, MBO process |
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| 4 | |
This is a conversation between a manager and an employee: "That's right. You're more productive. From now on, I want you to go through the machines and perform maintenance rather than just fix them." Identify the process which involves such deliverance as part of one of its steps. |
| | A) | Coaching. |
| | B) | Training. |
| | C) | Team building |
| | D) | Problem solving. |
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| 5 | |
With respect to change, the United States: |
| | A) | is a collective society where in individuals are more open to change to help others. |
| | B) | is known for creating urgency and for setting deadlines for implementing change. |
| | C) | places less value on change and more on tradition and religious beliefs. |
| | D) | tends to focus on small incremental changes to improve processes and products. |
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| 6 | |
Structural change is the simplification or reduction of human effort to do a job. |
| | A) | True |
| | B) | False |
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| 7 | |
The three main sources of resistance are self, others, and work environment. |
| | A) | True |
| | B) | False |
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| 8 | |
With respect to organizational culture, Jack Welch is an example of a 'symbol' of General Electric. |
| | A) | True |
| | B) | False |
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| 9 | |
The most effective organizational culture that leads to effective performance is strong and positive. |
| | A) | True |
| | B) | False |
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| 10 | |
Warmth is that dimension of climate which represents the degree of satisfaction with human relations. |
| | A) | True |
| | B) | False |
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